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Tier II Technical Support
Job Location: Carlsbad, CA – on-site
SIMS Software has been a pioneer in automating industrial security information management since 1983. We are the recognized industry leader in the field, providing the U.S. Government and defense contractors with innovative solutions and systems. Our clients include all branches of the military, many U.S. Government agencies, as well as most leading aerospace companies and defense contractors.
Our goal is to create a superior product and customer experience in an engaging team environment rich in integrity, honesty, and respect. We value our company culture, and our employees are passionate, creative, diverse, and driven.
Why join SIMS Software?
We are an Employee focused company with a long history of employee tenure. World-class professionalism and customer support set us apart from our competition. Our continued success is dependent upon motivated and committed professionals with top notch skills, who thrive in a challenging, creative and team focused atmosphere. We are looking for high performing individuals to become part of our team that is committed to making a difference in our customers’ overall experience.
We are growing and looking for a self-motivated Tier II Technical Support to work in our San Diego, CA Head Quarters. Tier II Technical Support is responsible for assisting with basic to complex configuration and upgrades of our software suite and supporting hardware. This position identifies and resolves a wide range of basic to complex tasks and enterprise deadline driven projects/testing. Handles hardware/software for remote customer technical related issues including upgrades and implementations while working within the requirements of a metrics driven Service Level Agreement.
Responsibilities include but are not limited to:
Requirements
Helpful Skills
Benefits & Pay
To Apply:
Please send your resume and a cover letter to careers@simssoftware.com. Please include “Tier II Technical Support” in the subject line. Please include the following application question: Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
Cover letter and resume required for consideration.
Full Time
IT Outsourcing & Consulting
$82k-102k (estimate)
06/23/2024
07/21/2024
simssoftware.com
WALNUT CREEK, CA
50 - 100
1983
Private
STUART P SIMS
$10M - $50M
IT Outsourcing & Consulting