Location: Dahlgren, Virginia, USA 
Telework: None
Clearance: Final Top Secret (US Citizenship Required) 
Experience: Mid-Level 
Number of Openings: 1
Funding Status: Future Funded ** (August 2024)
Salary Range: $55,000 - $74,900 (Please see below for more info on salary) 

Helpdesk Support Specialist

SimVentions is a 100% employee-owned business and has consistently been voted one of Virginia's Best Places to Work. We are looking for a Helpdesk Support Specialist to join our team and provide on-site, user technical support for a classified communications modeling system. Helpdesk Support Specialists also assist the system development and operations teams. The typical schedule for this position requires four 10-hour days per week.

Responsibilities: 

• Perform system troubleshooting and problem investigations
• Perform testing on a DoD C2 system, record observations and anomalies
• Answer user inquiries via phone and email
• Develop help desk Standard Operating Procedures
• Publish user-facing documentation

Requirements:

• Final Top Secret Clearance Required
• Strong customer service skills
• Ability to learn system operations
• Ability to walk users through troubleshooting steps
• Ability to obtain Security certification

Preferred Skills & Experience: 

• Software test (including having tested software or systems as part of academic career)
• Active Security certification (or higher)
• IAT Level II certification

Education:  A Bachelor of Science (BS) degree from an accredited college or university in an engineering, scientific, or technical discipline is required

Clearance: A Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance.

Travel: None

Benefits & Compensation: At SimVentions, we’re committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs.

We offer:

• Medical, dental, vision, and prescription drug coverage 
• Employee Stock Ownership Plan (ESOP) 
• Competitive 401(k) programs
• Retirement and Financial Counselors
• Health Savings and Health Reimbursement Accounts
• Flexible Spending Accounts 
• Life insurance, short- & long-term disability
• Continuing Education Assistance
• Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
• Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling 
• Supplemental Benefit Program 

Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate’s experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements.

The projected annual compensation range for this position is [Insert Range] (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. 

Why Work for SimVentions?

SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It’s also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.

Support Our Warfighters

SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.

Drive Customer Success

We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.
Get Involved in Giving Back

We believe that one of the best ways to be a well-rounded company is to have well-rounded employees, and one of the ways we encourage that is by providing a wide range of service opportunities for our team members to engage in throughout the year.

Build Innovative Technology

SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer’s success.

Work with Brilliant People

At SimVentions, we don’t just hire the smartest people. We hire experienced, creative individuals who are passionate about what they do, and who benefit from the culture that we have created here.

Create Meaningful Solutions

We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.

Employees who join SimVentions will enjoy benefits like:

• Impact: work on projects that directly support the defense of our nation.
• Serve: work for a company that supports its surrounding communities.
• Employee Owned: work with the best and help build YOUR company.
• Dress code: business casual. We like to be comfortable while we work.
• Healthcare: one of the best packages in the industry.
• Culture: add to our culture of technical excellence and collaboration.
• Food: we have a lot of food around here.
• Family focus: work for a team that recognizes the importance of family time.
• Resources: excellent facilities, tools, and training opportunities to grow in your field.
• Open communication: work in an environment where your voice matters.
• Fitness/Well-being: opportunities to participate in company sports teams and workout groups.
• Professional development: employee-led interest groups for personal and professional development plus great training options
• What you bring to the table: contribute, grow, and thrive.

Other Perks:

• Lots of employee appreciation events throughout the year
• Excellent working facilities and tools to get your job done
• Regular communication (“All-Hands”, “SimV Share”, “Imagineering Day”) to stay connected to SimV culture, stay abreast of what is happening in the company, and meet new faces while eating good food
• SimVentions sports teams and workout groups
• Employee led interest groups for personal and professional development
• What you bring to the table…