QualificationsQualificationsEducation/Experience/Background:Knowledge/Skills/Abilities:Additional Information
Bachelor's Degree in Business, Computer Information Systems, or a related field with 3 years of experience in a computer science, technology service, or management information systems environment at a minimum.
Master's Degree in Business, Computer Information Systems, or a related field with 4 years of experience in a computer science, technology service, or management information systems environment is preferred.
4 years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating and testing technical solutions.
2 years of supporting nightly batch operation.
Proficiency with Oracle CC&B Application (required - 2 years minimum).
Proficiency with Customer & Field Service modules (preferred).
Experience With Mobile Workforce Management Integration (preferred).Experience with external customer facing website integration (preferred).
Experience With Application Upgrades (preferred).Knowledge of IS Change Control Process.
Knowledgeable in the areas of business covered by the assigned application modules.
Strong Communication Skills, both Oral and Writing skills that result in documented user requirements including process flows.
Ability to carry out small to medium complexity projects related to the configuration of the application supported. May sometimes require the assistance of a more experienced analyst to complete tasks associated with complex projects.
Superior interpersonal and communication skills to facilitate business awareness in the business area along with all aspects of the development lifecycle involving user interaction.