Compulse is a leading digital marketing company dedicated to providing innovative solutions for maximizing ROI and customer engagement. With a focus on cutting-edge technology and comprehensive marketing platforms, Compulse empowers its clients to plan, execute, and analyze omnichannel advertising campaigns seamlessly.

As a Senior Account Manager at Compulse, you will play a pivotal role in maintaining and nurturing positive client relationships, driving account growth, and ensuring client satisfaction. You will serve as a technical expert, overseeing the execution of complex campaigns, and collaborating closely with internal teams to address client needs.

Responsibilities:

• Serve as a technical expert on key accounts, utilizing various Programmatic Demand Side Platforms within the OTT, Display & Video, and Geofencing environments.
• Communicate with clients on all platform levels through phone, email, and other channels.
• Address technical issues and solutions to internal stakeholders and clients regarding Programmatic Campaign setups errors or best practices.
• Act as the primary point of contact for technical escalations, ensuring timely resolution by collaborating with engineering, product, and operation teams.
• Collaborate with Sales, Account Management, Product/Engineering, and Operations to execute strategy and address client technical needs.
• Provide high-level proficiency in reporting, interpreting analytics to monitor campaign performance, and reporting metrics to sales leads and clients.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Identify and grow opportunities within territory, collaborating with sales and strategy teams to ensure growth attainment.
• Address client queries effectively and in a timely manner.
• Develop retention plans and prevent client churn, proactively retaining lapsing accounts.
• Conduct post-campaign analysis and reporting, delivering results to clients.
• Track revenue, provide feedback, and analysis on improving and growing partner revenue.
• Oversee the performance of digital campaigns including OTT/CTV, display, geofencing, pre-roll, paid search, social media, email, YouTube, etc.
• Train clients on digital products.
• Lead client meetings around project status and marketing plans.
• Stay up to date on digital knowledge.
• Work remotely, manage time efficiently and independently.
• Be available by phone, email, IM, and video calls.
• Travel once per quarter to meet with the team in person.
• Travel to clients for in-market visits when needed.
• Perform other agency duties as assigned.

Qualifications:

• Bachelor's Degree in a related field.
• 5 years of experience managing client relationships.
• 3 years of experience in a digital marketing agency or publisher and ad tech platforms.
• Familiarity with Programmatic Demand Side Platforms and Campaign Manager 360 (CM360).
• Strong technical account problem-solving skills.
• Experience with platforms such as Hubspot, Zendesk, Xandr, Beeswax, GroundTruth, is preferred.
• Knowledge of the overall ad tech landscape.
• Familiarity with Over-The-Top content environment preferred.
• Proficiency with MS Excel; experience with SQL, web technologies, and APIs preferred.
• Excellent communication, analytical, and problem-solving skills.
• Ability to collaborate across teams domestically and internationally.

Location: Remote; preferred locations include San Francisco, Denver, Seattle, and Baltimore.

If you're passionate about driving client success in a dynamic digital marketing environment, join us at Compulse as a Senior Account Manager and make an impact in shaping the future of digital advertising. Apply now!

The base salary compensation range for this role is $70,000 to $80,000. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.