Direct Reports: None.

Key contacts: Sinclair Customer, Sinclair Agent, Label Manufacturing Team, Sales, Engineering.

Key Performance Indicators

• Customer Relationship, Timely Response to Service Calls, Scheduled Maintenance Overhauls, Manage Time Effectively, Team Player

Key Accountabilities

• Installs, repairs and maintains machinery and equipment and provides value added technical service to customers by performing the following duties.

Key Duties and Responsibilities

• Installs equipment at customer packing sites and trains customer's employees to operate and maintain that equipment.
• Performs preventative maintenance on equipment at customer sites as defined by the Sinclair Scheduled Maintenance Plan (SMP).
• Overhauls and updates equipment in the field or in Sinclair shops as defined by the Sinclair Scheduled Maintenance Plan (SMP).
• Provides technical support to customers and Sinclair contracted representatives.
• Maintains equipment service records, and assist with documenting equipment configurations etc.
• Monitors and maintains spare parts inventories in Sinclair service vehicle, workshop and customer sites.
• Monitors customer label inventories and communicates possible label requirements to the sales department.
• Assists the engineering department by testing and evaluating new components as well as reporting on current component reliability.
• Assists in evaluating both Sinclair and competitive machinery & equipment in the field.
• Maintains up-to-date knowledge of all models of Sinclair equipment and ensures that customers are given appropriate information and/or assistance to optimize the use of that equipment.
• Obtains measurements and other details of customer equipment onto which equipment may be installed.
• Assists in training and performance monitoring of contracted service personnel as directed.
• Assists in service activities previously stated outside of own territory, as directed.
• Participates in special projects as required, both in and out of own territory.
• Other duties assigned.

Supervisory Responsibilities None.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.