The Resident Care Manager (RCM) is dedicated to improving the quality of residents’ lives by promoting health, safety and exemplary care. Through assessments, developing care plans, staff training, medication management and daily rounds, RCMs ensure that residents’ are being provided with dedicated and compassionate care.RCMs oversee our Wellness Nurses, Wellness Coordinators, and Scheduler, supporting their professional growth and fostering a high performing team environment. RCMs are the leaders of the Resident Care team and report to the Executive Director. They value the satisfaction that comes from enhancing our residents’ quality of life and the relationships they establish with them.

Our Resident Care Department provides individualized care to seniors who are in need of assistance with personal tasks. Our care associates assist residents with their everyday needs such as bathing, toileting, dressing, mobility, medication administration, and engagement in social activities. Through constant compassion, patience, and understanding, they strive to maintain resident independence and dignity.

Main Job Tasks and Responsibilities:

• Lead the Resident Care Department by setting a positive example, being visible, involved, accessible, and helping our staff with their professional growth.
• Ensure quality assurance and applicable regulatory compliance by monitoring completion and quality of assessments, referrals, coordination of services, resident files, and care plans.
• Provide wellness care for our residents, and follow up with resident concerns or health issues.
• Participate in care conferences with resident families to communicate changes in health and behaviors of the residents.
• Assess vitals of residents and report changes to the appropriate health care professional on file.
• Coordinate move-ins with Marketing team and Executive Director. Conduct resident assessments for prospective residents across the community to ensure proper fit within the community. Review pre-residency paperwork and create care plans based on resident needs.
• Administer and assist with medication management using eMAR in order to assure that all residents are receiving the correct medication at the proper time.
• Ensure appropriate staffing levels of Resident Care Department through leadership of Wellness Coordinator and Scheduler. Assist with hiring of Caregivers and Med Techs.
• Create an educational environment by training associates on various applicable topics.
• Participate in the on call rotation within the department.
• Assist with all other duties as assigned by the Executive Director.

At Waltonwood, we are all a part of a team who are here to serve the residents living in our communities. Our residents count on us every hour of every day. As such, we expect all associates and Department Heads alike to be willing to lend a helping hand to co-workers, direct reports, and supervisors, whether it is in their specific department or another unrelated to their day-to-day responsibilities. Department Heads need to keep the best interests of the residents and other associates in mind, and be an active participant in accomplishing team, community, and company goals. This is all a part of leadership. Our Department Heads are leaders in our communities and organization as a whole. We expect our leaders to lead by example, demonstrate integrity and character, lead innovation and change, while inspiring and developing associates throughout the organization. 

Competencies:

• Patience – Works hard to understand the people and process before making judgements and acting. Very tolerant and sensitive with people, and takes time to listen. Does not take shortcuts, follows established processes well.
• Customer Focused – Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships as well as gaining trust and respect of customers.
• Passion for Seniors – Feels strongly about working with the senior population. Has a drive to go above and beyond for seniors. Typically this comes from a personal experience or prior work experience in a senior citizen setting.
• Integrity and Trust – Does what they say they will do, does not take the easy road, and does not misrepresent themselves for personal gain. Always does the right thing, even when it does not benefit themselves directly.

Job Requirements:

• Registered Nurse License is required in NC and preferred in MI and VA.
• Associates or Bachelor’s degree in related field is required.
• CPR certification is required.
• Proficiency in Microsoft Office and other computer applications is required.
• 3-5 years of previous experience as a Nurse is required.
• 3-5 years of previous experience working with seniors is preferred.
• Previous experience working in an assisted living or memory care community is preferred.
• Able to work weekends and holidays as needed, sharing the Manager on Duty responsibilities.

Physical Requirements:

• Constant use of manual dexterity, auditory and visual skills and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Ability to follow written and oral instructions and procedures.
• Associates in this role are occasionally exposed to hot water, and cleaning chemicals.
• Ability to reach, bend, twist, squat, kneel, push and pull.
• Ability to lift/carry up to 50 pounds. 80 pounds of pressure may be placed on the associate through transfers using transfer belts or mechanical assists.
• Ability to perform repetitive movements including simple grasping, pushing, pulling and fine manipulation.
• Constant standing and walking.