Emergency Department Ambassador | Part Time

Singing River Health System Hospital - Pascagoula | Part-Time | Mid-shift |
2809 Denny Ave
Pascagoula, Mississippi, 39581
United States

Position Overview
The Emergency Department (ED) Ambassador is an attentive employeefocused on making a visit to the Emergency Department as comfortable aspossible by engaging patient and family members to ensure communication andpersonal needs are met for the entirety of the visit. This individual will havethe ability to influence the overall hospital experience by their interactionsincluding greeting, offering assistance, escorting/directing guests to theirdestination, rounding on patient care and waiting areas and providinginformation and assistance. This individual is also critically important as theliaison between staff and guests/patients. The Emergency Department Ambassador is a dedicated, customer serviceminded, polite, helpful, and responsible individual. He/She must possessexcellent communication and customer service skills; high energy andenthusiasm; and an ability to work well in busy, demanding situations whilemaintaining a high level of customer service; able to adapt communication andinteraction to age-specific needs and high-stress situations. Expectation isfor all performed duties to be in accordance with Singing River Health Systemprocedures and policies, accreditation organization, and governing guidance andpublications for health care employees.

DISCLAIMER: This is not necessarily an exhaustive list ofall responsibilities, duties, skills, efforts, requirements or workingconditions associated with the job. While this intends to be an accuratereflection of the current job, management reserves the right to revise the jobor to require that other or different tasks performed as assigned.

Education:
High School diploma, or GED, required. Bilingual skills desired. Clinical / Nursing / EMT background desired.
License:
N/A
Certification:
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience:
Previous work in a healthcare setting preferred. Previous customer service experience desired.
Reports to:
Emergency Department Manager
Supervises:
None
Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.
Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations
Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.