Benefits:

• Competitive salary
• Employee discounts
• Training & development

The primary role of a receptionist is to set a positive tone for each guest visit T our EL Monte location. Receptionists will ensure all DCC regulations are being
followed while answering phones, promoting social media platforms, deals and enforcing the integrity of the store.

• Answers and screens calls prior to forwarding to department channels
• Knowledgeable of POS including searching product, determining customer status and correlating pick up status
• Troubleshoots and resolves customer concerns while determining escalation
• Educates customers of OG Nation promotions, weekly deals including media platforms
• Maintains cleanliness of the storefront and workspace including completing daily tasks directed by leadership
• Builds and completes customer profiles to company standards
• Verifies Medical Recommendations and status validation prior to point of sale
• Categorizes customer profiles by discount requirements
• Knowledgeable of DCC Guidelines including keeping up to date with development
• Involved in company incentives and educational training
• Evolves, gains and maintains new business extended but not limited to all media platforms, person to person and promotions
• Understands company returns and exchange policies
• Maintains visitor log to its entirety while following DCC Guidelines