Hi ,

Hope you are doing well !! My name is Arun from Siri Info Solutions. I am sharing one urgent job opportunity with you, kindly go through it and let me know if suitable for you.

Title : End User Support

Location: San Diego, CA

Duration : Contract/Contract to Hire

Job Description:

Responsible for Hands and Feet Support Operations for all technical towers in scope (EUC, O365, Network, Security, Cloud, Infrastructure and Backup).
Total 8 to 10 Years' experience in the Customer Support operations and 6 to 8 years of experience in leading the teams
Act as SPOC and escalation point for all IT User related issues and ensures of issue resolution in an appropriate and timely manner to meet agreed SLA's/KPI's.
Ensure that all operational processes ( Service Desk, EUC, VIP Support and User Desk provisioning ) managed to support organization's SLA requirements.
Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, SLA/KPI Tracking and reporting.
Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings.
Manage End User Technology upgrades, Network IOS Upgrades, Patching and drive the Customer Initiatives across the technology towers.
Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance.
Ability to multi-task and solve problems innovatively by effectively engaging the IT stakeholders, Technology teams, ISP's and Vendors.

Best Regards,

Arun Bansal

Technical Recruiter

D : 8486661504 | Email: Arun.bansal@siriinfo.com

Siri InfoSolutions Inc, 3 Ethel Rd, Suite # 302, Edison NJ 08817.