11 Onsite Desktop Support Jobs in Baton Rouge, LA
Siri Infosolutions Inc is Hiring an Onsite Desktop Support Near Baton Rouge, LA
Job Description
Hi,
Hope you are doing well. I had a chance to review your profile and wanted to discuss about a Fulltime Hire position with our client a major Systems Integrator.
Please go through the below mentioned JD and let me know if you would be interested to explore the opportunity.
Role: Onsite Desktop Support
Location: Baton Rouge, LA ; Beaumont, TX ; Ardmore, OK ; Baytown, TX ; Beaumont, TX ; Carlsbad, TX ; Annandale, VA ; Channahon, IL ; Gregory, TX ; Mont Belvieu, TX ; Olathe, KS ; Paulsboro, NJ ; Kemmerer , Fontenelle WY ; Tyler TX ; Washington, Auburn WA ; Midland, TX ; Williston, ND
Fulltime Hire
Technical/Functional Skills :
Strong knowledge of desktop/laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Knowledge of Mac OS is preferred
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure on ticketing tools (Service Now)
Windows system administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
Understanding of active directory, networking
Hardware, operating system & software knowledge
Roles & Responsibilities-
Provides second-line investigation and diagnosis.
Resolves and closes incidents/service requests as per the procedures & allocated timelines
Logs relevant incident/service request details as per process in ITSM tool.
Communicates with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Complies with Quality Health Safety Environment (QHSE) and IT policies
Liaises with clients, IT support groups and 3rd party providers when necessary
Performs staging of PCs
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and/or VIP requests
Assists with Site Security Officer (SSO) on IT security issues and virus elimination
Creates/maintain documentation for scope of work
Special events coverage, meeting room & VCON & voice devices support
Centralized hardware and Spare part stocking and local site inventory management and asset management
Stock management
Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Hardware vendor coordination for Break fix
Imaging & provisioning of devices. Setup and build workstations
Update AMDB including hardware and software
PC and other devices - logistics management
Coordinate activities with third parties to resolve the IT issues or complete service requests
Follow standard operating procedures as documented in the knowledge management system.
Providing trainings / demo's when needed to end users
Onsite admin tasks e.g. backup, OS migration.
Onsite Operational support of Industrial mobility devices
Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
Asset Disposal
Coordinate with regional/global support groups for end-to-end request resolution and escalation.
Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
Operational support for non-network connected HBO AIO Printer / Scanner / Fax
Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines
Kind Regards,
Sushil Singh
Sr. Account Manager
Work#: 732-832-7937
Job Summary
Full Time
$47k-57k (estimate)
06/20/2024
07/06/2024
siriinfo.com
EDISON, NJ
100 - 200
2005
HEMA ARUMILLI
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Siri Infosolutions Inc
Siri InfoSolutions is a private equity consortium Firm providing IT Staffing Services to Fortune 500 clients across the US Siri Info Solutions Inc, we believe that its an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, w...e achieve great results for all concerned. Professional Services: - Contract Staffing - Direct placements - Bench Sales - Application Development - Enterprise Resource Planning - Data Warehousing - Customer Relationship Management Siri Info provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers. Siri InfoSolutions reinforces its belief that the quality of our services can only be measured by the skills, performance and dedication of our employees. We will place only the very best candidates for our clients - candidates who are not only willing, but who possess the necessary skills to do the job effectively.
More
Show less
The following is the career advancement route for Onsite Desktop Support positions, which can be used as a reference in future career path planning. As an Onsite Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Onsite Desktop Support. You can explore the career advancement for an Onsite Desktop Support below and select your interested title to get hiring information.
