Mission
Joseph & Mary’s Home and the Sisters of Charity Health System are committed to providing respectful, compassionate respite care for adults experiencing homelessness and acute medical issues in an environment that is Trauma Informed, Culturally Competent, and medically appropriate. Leadership and staff support stabilizing health and permanent housing outcomes, recognizing the equal importance and synergy of these two goals.
Position Summary:
The Resident Support Associate (RSA) is part of the team responsible for maintaining a safe, clean environment conducive to the health and well-being of residents and staff. The RSA is also responsible for providing trauma informed support and coaching to the residents related to the objectives of their integrated health and stable housing plan. The RSA performs the job responsibilities detailed below in accordance with program quality standards, policies and procedures of Joseph’s Home. The RSA reports to the Facilities and Operations Manager. 
Job Responsibilities
Completes Basic Life Support, Trauma Informed Care, Cultural Competency, and Housing First trainings (core competencies) within 60 days of job start;
Informed by core competencies, supports and coaches residents to attain their integrated health and permanent housing plan goals;
Maintains the confidentiality, follows HIPAA and respects residents’ personal property;
Assists residents with self-care tasks as needed;
Supports residents in taking medications as prescribed by the clinical care team;
Communicates progress towards treatment and housing goals to the treatment team through required documentation in a timely and thorough manner;
Alerts treatment team and supervisors of any emergencies or serious changes in the health and well-being of residents;
Accurately completes all documentation during shift, including but not limited to food temperature logs, shift report, resident wellness checks, and incident reports;
Warms and serves meals for residents and visiting alumni;
Performs housekeeping /maintenance responsibilities to ensure cleanliness and safety of building and sees that all equipment, tools, supplies, etc. are properly stored before leaving shift;
Maintains an active presence within the facility at all times, circulating the building and interacting appropriately with other staff, residents, alumni or visitors;
Must remain awake and alert during shift to respond to the needs of persons in the building;
Assures that established infection control and universal infection precaution practices are followed when performing housekeeping/maintenance procedures;
Reports all unsafe or hazardous conditions or equipment immediately to the supervisors through the Agency designated forms, documentation, and protocols;
Follows established fire and safety protocols; completes all drills in a timely manner as directed, including documenting the events;
Performs all other duties as assigned.
PROFESSIONAL RESPONSIBILITIES
Work schedule may vary, including evening and night shifts; must work assigned schedule and be available as requested;
Must attend all required trainings and achieve competencies required by the position;
Identifies, organizes, and responds to Supervisor(s) prioritization of work tasks;
Utilizes time to complete responsibilities; if unable to complete tasks, communicates with Supervisor as to the unfinished work and the reason(s) why;
Communicates with all staff, residents, alumni, volunteers and visitors in a polite and respectful manner that is consistent with the Mission and the values of Joseph and Mary’s Home and the Sisters of Charity Health System;
Expresses care, compassion and empathy when interacting with others;
Maintains appropriate and professional boundaries with colleagues, residents and alumni, as defined in the employee’s “CODE OF CONDUCT”;
Receives verbal report from previous shift and reads written shift report within 30 minutes of arrival, noting pertinent information from the previous shift;
Communicates clearly when explaining or delegating responsibilities to others;
Shares ideas, concerns, and information in an appropriate manner;
Participates in team staff meetings collaboratively and appropriately;
Demonstrates effective oral and written skills;
Works to de-escalate conflict and completes required documentation related to any incidents.
Minimum Qualifications
Must be 18 years of age or older;
High school diploma or equivalent;
Basic understanding of trauma or willingness to learn;
Must have experience working within a model of trauma-informed care or a desire to do so;
Must be committed to the following principles: diversity, equity, and inclusion;
Demonstrates skill in understanding cultural differences;
Motivated and energetic self-starter who is compassionate, reliable, and responsible;
Previous experience working with persons experiencing homelessness and behavioral health issues, including mental health and/or substance abuse challenges;
Physical requirements: ability to lift up to 50lbs., to stand, to walk up and down 3 flights of steps multiple times a shift, and to perform cleaning tasks.