Customer Service RepresentativeHours : 8am to 4 : 30pm Monday through FridayPay : Up to $22 / hour POSITION SUMMARY : The Customer Service Representative is primarily responsible entering and managing customer purchase orders, processing expedite requests, preparing shipping documentation and invoicing.

DESCRIPTION OF ESSENTIAL DUTIES :

• Serve as Primary point of communication with domestic and international customers and Regional Sales Managers regarding order status, and timing of shipments, and product related notifications.
• Facilitates order fulfillment with internal departments including Quality, Production, Shipping, Engineering, sales, finance and production planning.
• Assist Regional Sales Managers by providing information they may require
• Enter Purchase Orders (PO) received from customers in a timely manner.
• Verify information on PO corresponds with internal documentation and confirm with customer, and then invoice.
• Manage expedite and / or cancellation requests from customer working with production scheduling team.
• Conduct contract review of peer PO creation & documentation
• Be the company contact for smaller less frequent customers for virtually all items including quotations, revision changes, and order to cash matters while strengthening customer relationships.
• Review customer complaints and process returns as required.
• Create and manage new part numbers in operating system.
• Manage Customer supplied components.
• Assist with debt collection (past due invoices)
• Other duties as assigned.
7 hours ago