157 Team Lead Jobs in Fayetteville, NC
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Team Lead
$76k-98k (estimate)
Full Time | Business Services
5 Days Ago
Sitel Group is Hiring a Team Lead Near Fayetteville, NC
About UsAbout Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary: Ensure calls are handled professionally. Provide direction and guidance to ensure consistent achievement of key performance metrics. Achieve, measure, report and communicate metric goal attainment for assigned team. Ensure accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieve number of call monitoring per week goal and scores for the team. Coach, mentor, and develop agent team for skills expansion and promotional opportunities. Perform other duties as assigned including taking front line customer calls as required.
Job SummarySummary of Responsibilities
Skills/Knowledge/AbilitiesEducation
Experience Target
Specialized Certifications
Job Summary: Ensure calls are handled professionally. Provide direction and guidance to ensure consistent achievement of key performance metrics. Achieve, measure, report and communicate metric goal attainment for assigned team. Ensure accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieve number of call monitoring per week goal and scores for the team. Coach, mentor, and develop agent team for skills expansion and promotional opportunities. Perform other duties as assigned including taking front line customer calls as required.
Job SummarySummary of Responsibilities
- Supervise assigned team to meet or exceed client and corporate goals including Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity.
- Hire and retain the best agents.
- Regular monitoring, coaching and development of agents with the team.
- Implement agent recognition programs under direction of Manager Site Operations.
- Share best practices across teams and build spirit of teamwork.
- Minimum of 12 to 18 months of call center experience preferably as a product specialist.
- Demonstrated interpersonal, coaching, and supervisory skills.
- Demonstrated ability to set priorities and multi-task.
- Excellent verbal and written communication skills.
- Good computer skills (hardware, operating systems, Internet).
- Availability to work an 8-hour shift during these hours: 7:30-11:30 Monday-Friday, Sat. 9-9, Sun. 9-7:30, 1 week-end day off.
- Four-year college degree or directly related work experience.
Skills/Knowledge/AbilitiesEducation
Experience Target
Specialized Certifications
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$76k-98k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
07/21/2024
WEBSITE
sitel.com
HEADQUARTERS
NASHVILLE, TN
SIZE
>50,000
FOUNDED
1994
TYPE
Private
CEO
BERT QUINTANA
REVENUE
$1B - $3B
INDUSTRY
Business Services
Related Companies
About Sitel Group
SITEL provides telemarketing and business processoutsourcing services for call centers to increase their sales and revenue.
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