72 Customer Service Call Center Representative Jobs in Portland, OR
Skill Demand is Hiring a Customer Service Call Center Representative Near Portland, OR
Key Responsibilities:
- Handle Customer Calls efficiently via telephone, internet, and correspondence, ensuring accuracy and timely processing.
- Maintain a thorough understanding of incentive offerings, effectively address inquiries, and resolve issues.
- Expertly manage disputed incentive claim data, offering guidance to customers on policy interpretation and compliance requirements.
- Assist trade ally contractors and community-based organizations with incentive inquiries and requests.
- Actively participate in team-based process improvement initiatives, recognizing the system-wide impact of each enhancement.
- Mentor and train junior employees to ensure a high standard of service delivery.
- Maintain comprehensive documentation of data entry processes to uphold accuracy and consistency.
- Undertake additional administrative duties as necessary to support departmental objectives.
- A minimum of three years previous experience in a contact center.
- Strong communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
- Excellent problem-solving abilities and a commitment to delivering exceptional service.
- Familiarity with database management and basic understanding of software testing principles.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
Skill Demand Energy partners with utilities, local and state governments, and other entities to provide solutions to reduce America's energy usage within the residential, commercial, and industrial and government sectors. We are a dynamic multiculturally owned firm fully committed to cocreate with our teams truly inclusive and equitable working environments that results in thriving diversity and professional success.
We are committed to hiring individuals that are representative of the communities our programs are designed to serve. Our work elevates co-creation through cultivating trust and acting with transparency. We recognize that representation matters.
Our VisionAn equitable clean energy economy
Our Oregon TeamOur dedication lies in fostering an inclusive and fair workplace environment, all while delivering exceptional outcomes for our clients and customers. We firmly believe that embracing these principles enables us to cultivate innovative work methodologies essential for realizing our collective vision.
Job Summary
Full Time
$38k-48k (estimate)
06/10/2024
08/08/2024
skilldemand.com
Indianapolis, IN
25 - 50
Related Companies
The job skills required for Customer Service Call Center Representative include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Data Entry, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Call Center Representative positions, which can be used as a reference in future career path planning. As a Customer Service Call Center Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Call Center Representative. You can explore the career advancement for a Customer Service Call Center Representative below and select your interested title to get hiring information.
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