Job Description

Under the direction of the Associate Director of People Operations, the Coordinator will assist the People Operations and Appointments team in cross-functional tasks and respond to community requests with a customer service-based approach. The team works in collaboration with the Office of Academic Affairs, Sponsored Research, Procurement, Recruiting, Payroll and many other administrative teams as well as supports requests across the institutional labs. This role includes direct front line customer service assistance to current and incoming Broadies as well as standard Human Resources functional task completion requiring high levels of organization, attention to detail, empathy, and written and verbal communication skills. The ideal candidate will be able to independently prioritize tasks while being confident in raising questions to the team at large when they are unsure about a request. We strive to be a high-performing operational team, but make sure to approach the day to day with grace and humor. The Broad is a complex environment requiring flexibility, patience, and the ability to collaborate. This role is requires 8:30-5:30 availability and is primarily remote, with Wednesdays in the office for team work.

This is a 6-month contract position. Depending on business need and overall performance, there is an opportunity for this position to become a full-time employment opportunity.

You will support the goals of HR and the institute as a whole by carrying out the following duties:

• Monitor ServiceNow ticket queue to ensure tickets are being followed up with, answered appropriately, and escalated as needed
• Create unpaid job requisitions in Workday
• Partner with team to approve affiliate extension requests and escalate to collaborators as appropriate
• Work with the Office of Strategic Alliances and Partnering to send and track Visiting Scientist Agreements
• Complete emailed employment verification requests through ServiceNow
• Oversee Massachusetts unemployment portal tasks
• Assist with approving Workday employee lifecycle tasks as needed

Experience and Preferred Skills

• 2 years of HR administrative experience as a coordinator, specialist, or generalist required Customer service experience, especially an an ability to handle sensitive situations required
• Experience handling confidential matters required Have outstanding written and oral communication skills Familiarity with HRIS functionality, knowledge of Workday HRIS a plus
• Familiarity with ticketing system functionality, knowledge of ServiceNow a plus
• Proficiency in Microsoft Office including Word, Excel and PowerPoint
• Proficiency with Google Drive, Groups, Mail and Calendar
• Must be detail oriented and possess exceptional organizational skills in support of ability to manage multiple tasks and successfully meet deadlines
• Work independently, interact effectively as a member of a team and work collaboratively with other functions Bachelor degree preferred but not required