3 Provider Support Specialist Jobs in Myrtle, SC
Skin Clique is Hiring a Provider Support Specialist Near Myrtle, SC
Position Description: Skin Clique is actively seeking a compassionate and dynamic Provider Support Specialist to join our dedicated team. In this vital role, you will provide immediate and effective support to our advanced practice providers, utilizing our specialized Microsoft support platform. Your deep understanding of our operations and software, combined with your exceptional customer service skills, will be essential for success in this position.
As a Provider Support Specialist, you will play a key role in ensuring our providers have the necessary support to deliver top-quality, in-home medical aesthetic services to our clients. You will troubleshoot issues, offer solutions, and assist with the seamless integration of our software into their daily workflows. Your ability to respond promptly and efficiently to provider inquiries and challenges will directly impact the overall satisfaction and effectiveness of our provider team.
This position requires a proactive and collaborative approach, working closely with various departments to enhance our support services continuously. Reporting to the Provider Support Manager, you will also have opportunities to contribute to the development of support resources and training materials, helping to empower our providers with the tools they need for success.
Role Responsibilities Customer Service Excellence
- Respond promptly to customer inquiries through various channels including phone, email, and online platforms.
- Foster positive relationships with providers by providing knowledgeable and empathic service.
- Work closely with providers to understand their requirements and offer solutions that align with their needs
- Stay updated on the company's products and services to offer accurate information to providers.
- Collaborate with internal teams, including provider success, finance, shipping and logistics, compliance, recruiting, and executive team to address provider concerns effectively.
- Relay feedback from providers to the relevant departments to facilitate continuous improvement.
- Escalate concerns with appropriate urgency.
- Accurately document all communications with providers in the Microsoft-based CRM system (Dynamics).
- Maintain confidentiality of sensitive provider data in accordance with privacy laws and company policies.
- Participate in training and development programs to enhance knowledge and skills.
- Assist in the development of training materials and manuals based on the feedback received from providers.
- High school diploma or equivalent. Bachelor's degree desired.
- 2-3 years' experience in a customer service role.
- Empathetic, compassionate, and energetic demeanor with a customer-centric approach.
- Stellar verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Multitasking aptitude in high-paced settings.
- Exceptional time management, especially when juggling a busy inbox and phone.
- Tech-savvy and adaptable to new software/tools.
- Proficiency in Microsoft Office; familiarity with Microsoft Dynamics is a plus.
- Experience with Zenoti or EMR/EHR software is advantageous.
- Competitive salary and performance-based bonuses.
- Comprehensive healthcare benefits package.
- Opportunity to work in a dynamic and innovative aesthetics company.
- Collaborative and inclusive work environment.
- Professional development opportunities to enhance skills and stay up-to-date with industry trends.
Job Summary
Full Time
$87k-116k (estimate)
05/30/2024
11/20/2024
theskinclique.com
Myrtle Beach, SC
Related Companies
The job skills required for Provider Support Specialist include Time Management, Coordination, Written Communication, Confidentiality, Attention to Detail, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Provider Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Provider Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Provider Support Specialist positions, which can be used as a reference in future career path planning. As a Provider Support Specialist, it can be promoted into senior positions as an Executive Assistant V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Provider Support Specialist. You can explore the career advancement for a Provider Support Specialist below and select your interested title to get hiring information.
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