Patient Care Coordinator Marketing Specialist

As the Patient Care Coordinator Marketing specialist you will be an integral part of the SkinWell & Co. team. You will oversee seamless reception operations - including coordinating patient appointments, manage inquiries and ensure a welcoming environment for our patients. You will also be responsible for brand management through social media and marketing strategies. Listed below are the general responsibilities for this position. This full-time position will be fast-paced and a key role for providing exceptional care for our patients.

Responsibilities:

• Maintain a polished and professional personal image

• Greet and welcome patients, providing a warm and friendly atmosphere.

• Schedule and coordinate patient appointments, ensuring optimal scheduling efficiency and client satisfaction, including follow up and maintenance appointments

• Maintain appropriate communication and good interpersonal skills with management, staff and clients to ensure coordinated efforts and provision of high quality service and customer satisfaction

• Answer, screen and forward incoming phone calls with exceptional intrapersonal skills

• Monitor voicemails and clinic email throughout the day

• Ensure clinic is tidy and presentable (per opening and closing checklist)

• Maintain up-to-date knowledge of the Med Spa's services, treatment options, and pricing.

• Provide accurate information in-person and via phone/email to address patient inquiries, concerns and requests promplty and professionally

• Provide thorough and knowledgeable explanation of all procedures and services in order to maximize each sale and optimize schedule for appointment

• Perform sales transactions and daily cash outs to ensure high standard of accuracy: ie. Stripe, Cherry, Alle, AR (manage pt wallet, memberships)

• Knowledge and understanding of medical spa services and of medical-grade skincare product lines carried and pricing

• Participate in general planning of seminars/events and/or educational trainings as scheduled

• Stay informed about industry trends, new treatments, and emerging technologies in the field of aesthetics.

• Maintain office security by following safety procedures and controlling access via the reception desk

• Inventory management of medical grade skincare

• Marketing and promotional activities, such as organizing events, preparing marketing materials, and managing social media platforms.

• Responsible for planning, developing, implementing and managing strategies for an SW social media account: Crafting and posting content, engaging with customers and followers, analyzing and optimizing ongoing campaigns

• Staying updated with the latest social media trends

• Brand management and online presence

• May be required to perform additional job-related duties as assigned by management.

Essential Skills and abilities

• Customer Service Excellence: Exceptional interpersonal skills to ensure a positive and welcoming experience for patients.

• Organizational Proficiency: Ability to manage appointments, coordinate schedules and oversee administrative tasks efficiently.

• Leadership: Strong leadership skills to guide and motivate staff for optimal performance.

• Communication Skills: Clear communication with patients, staff and medical professionals is crucial for smooth operations.

• Problem-Solving: Quick and effective decision-making to address any issues or challenges that may arise in the front office.

• Attention to Detail: Precision in handling billing, patient records, and maintaining a well organized workspace.

• Technology Proficiency: Familiarity with relevant software for scheduling, billing and marketing.

• Adaptability: Flexibility to adapt to changing situations and priorities tasks.

• Team Collaboration: Work collaboratively with medical staff and other team members to ensure a cohesive and efficient operation.

Scheduling Requirements:

• Must be available to work 5 days per week

• Must be available to work from 8:300am-5:00pm each day with the possibility of altered buisiness hrs including Wednesdays 10am-6pm

Compensation: Benefits:

• Hourly rate $21.00

• Monthly skincare sales bonus opportunity

• Medical/Dental and Retirement plans available for eligible employees

Benefits:

• Paid sick leave/vacation time - Accrued at 1.5hrs/40 hours worked

• SkinWell & Co. is closed the week between Christmas and New Years for additional time off, PTO used at the discretion of the employee

• Training and Professional Development: Opportunities for ongoing training, workshops and certifications to enhance skills and knowledge

• Five sets of FIGS Scrubs provided at hire, one set provided yearly during anniversary month thereafter

• Employee discount on retail and services after 90 days

• Friends and Family discount for up to 5 people after 90 days

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Marketing: 1 year (Preferred)

Ability to Commute:

• Spokane, WA 99204 (Preferred)

Ability to Relocate:

• Spokane, WA 99204: Relocate before starting work (Preferred)

Work Location: In person