Skout’s Honor is an award-winning brand that offers innovative life-changing pet essentials to improve the lives of pets and their people. We’re seeking an experienced, enthusiastic, and driven Customer Service Specialist to grow with our team at our office in Oceanside, CA. This role will support all aspects of the customer experience and is a great opportunity for gaining an understanding of business operations.

Job Responsibilities:

• Promptly respond to customer inquiries through phone, email, and social media 
• Assist customers with placing orders, editing orders, tracking shipments, and resolving order issues
• Work with the Operations Department to streamline a carrier claims process
• Become a product knowledge expert to provide support and recommendations to customers
• Collaborate with other departments to ensure order accuracy and timely order fulfillment
• Continuously identify operational challenges and provide solutions to improve department processes and procedures
• Handle challenging situations in a timely, calm, and professional manner in a way that will enhance the customer experience
• Moderate product reviews and proactively work to scale reviews
• Support with Amazon Seller Central inventory management and customer service
• Consistently provide customer feedback and track product trends to help with product development and improve the customer experience 
• Use CRM to monitor purchase order flow and order support tickets
• Assist Sales and Marketing Departments with projects and tasks as needed 
• Build and maintain positive relationships with our industry partners and customers
• Support with inventory management
• Regular Business hours are in office M-F but some overtime and weekends may be required

Qualifications:

• High School Diploma or equivalent
• Proficient in computer software systems including MS Office and MS Excel 
• Ability to analyze and interpret sales metrics to accurately perform data entry
• Talent for multi-tasking and prioritizing tasks effectively 
• Strong written and verbal communication skills
• Proactive in professional development
• 2 years of experience in a position engaging directly with customer needs and behavior

Ideal Skills for Success:

• Empathy
• Solution-oriented
• Adaptability 
• Resourcefulness
• Attention to detail
• Time-management
• Optimism
• Takes initiative
• Resilient
• A love for dogs, cats, and other animals

Perks:

Hourly

Medical/Dental

401(k) with company contribution

Health & Wellness program

Generous employee discount 

Dog-friendly office environment

Casual dress