17 Senior AWS Connect Engineer/Developer Jobs in Woodlawn, MD
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Senior AWS Connect Engineer/Developer
$108k-133k (estimate)
Contractor
4 Weeks Ago
Sky Solutions is Hiring a Senior AWS Connect Engineer/Developer Near Woodlawn, MD
Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence!Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes through cutting-edge Digital Process Automation (DPA) and innovative Low-Code/No-Code Application Development. As a certified Small Disadvantaged Business (SDB) with Minority Owned certifications, diversity and equal opportunity are integral to our mission. Embark on our journey of innovation and transformation, where your skills align seamlessly with our commitment to excellence.
Job Title: Senior AWS Connect Engineer/Developer
Duration: Long term
Location: Woodlawn, MD (Hybrid)
Position Description
Job Title: Senior AWS Connect Engineer/Developer
Duration: Long term
Location: Woodlawn, MD (Hybrid)
- Selected candidate must reside within two (2) hours of Woodlawn, MD
- Selected candidate must be willing to work on-site at least 2 days a week.
- Must be able to obtain and maintain a Public Trust.
Position Description
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review and document requirements.
- Design and develop solutions within the ServiceNow environment.
- Bachelor's degree in computer science, Mathematics, Engineering, or a related field
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using Node.js, Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust.
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
- Bachelor's degree in computer science, Mathematics, Engineering, or a related field with 7 years of experience
- Must be able to obtain and maintain a Public Trust.
Job Summary
JOB TYPE
Contractor
SALARY
$108k-133k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
11/26/2024
WEBSITE
skysolutions.com
HEADQUARTERS
Chantilly, VA
SIZE
50 - 100
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