Front Desk Receptionist

Job Description:

SKYLIGHT SPECIALISTS INC is looking for a Front Desk Receptionist to join our team.

POSITION SUMMARY
This position will be responsible for interaction with our customers via telephone, email and in person at our office.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Work with customers daily; Assist staff and sales team by utilizing time management skills for appointments, scheduling and timely communications with respect to contacting and returning customer calls and emails.
- Professionally answer high volume of calls with poise and have ability to de-escalate stressed callers; especially during peak seasons. Must be comfortable screening and redirecting calls accordingly.
- Process customer payments and deposits and follow process through QuickBooks.
- Assist with various tasks and projects: Email campaigns, management projects, lead mining, data entry, etc. Average to above average proficiency in Microsoft applications desired i.e. Word, Excel, and Outlook.
- Maintain office environment: Including but not limited to kitchen duties, party planning and clean-up, front office organization and filing.

Qualifications:
·High school diploma or equivalent required.
·Prior customer service experience preferred.
·Strong written and verbal communication skills required.
·Must be able to work independently and as part of a team.
·Must be able to work Monday - Friday, 8:00am - 5:00pm.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person