Summary:

The Director of Warehouse Operations at Skyline is a key leadership position in our organization. With a strong commitment to customer service, team development, and creating a collaborative and rewarding culture between Operations and the other teams at Skyline. The key outputs of this role are Customer Service, Safety, Efficiency and Profitability. The position requires strong leadership, organizational, communication, interpersonal, conflict management and process management skills. This position will be required to travel 30% and will be required to reside near our Dallas, TX or Orlando, FL locations.

The Director of Warehouse operations will oversee all Skyline Service Centers domestically and internationally and be responsible for the following:

• Development of Service Center Managers and key leaders in Warehouse Operations.
• Work in partnership with the Director of Assets in Client Service to develop, train and control process improvements, and standard operating procedures that affect profit, quality and customer service.
• Develop in tandem with Finance, the required management reports that monitor the health and efficacy of Skyline Service Centers.
• Manage and direct all Skyline Service Center activities including hardware rental, asset management and I&D services, as applicable, maintaining optimum service levels, profitability, and operational efficiency.
• Establishing and leveraging relationships across the Skyline dealer network with the ultimate shared goal of ‘exceeding the client’s expectations

Essential Duties/Responsibilities: 

• Direct reports will be 5 Service Center Managers in Las Vegas Nevada, Orlando Florida, Dallas Texas, Inver Grove Heights Minnesota, and Toronto Canada 
• Where needed, develop, share and implement systems and procedures necessary to maintain effective and efficient operation within the Service Center. This includes ongoing financial performance metrics reporting.
• Develop tools required to control and measure efficiency, quality and employee satisfaction.
• Monitor programs and procedures to ensure accurate and on-time order processing and production, quality, and waste metrics as well as the achievement of targeted customer satisfaction levels.
• Set performance standards to meet service goals of the Service Center.
• Coach key personnel to achieve both high individual and team performance. Perform and document employee reviews to help facilitate the growth of the team 
• Structure and monitor the training agenda for Service Center personnel.
• In partnership with the Skyline dealer network, strive to ‘exceed client expectations’ for all services provided within the local marketplace. Act as a key resource to effectively resolve customer issues of an elevated nature.
• Provide feedback on and participate in the root cause analysis and resolution of key product, service and operational issues.
• Establish and maintain relationships with key outsourcing vendors (ex. local freight, carpet, lighting, etc.) in the local marketplace to ensure Skyline’s ability to effectively respond to the needs of the client.
• Work continually towards self-development to stay current on production, rental fulfillment processes, show services, freight management, customer services procedures and systems as well as supervisory procedures and practices.
• Partner with all relevant internal groups (Operations, Customer Service, Product Marketing, Marketing Communications, Sales and the other Service Centers) to provide input on programs, products or services to support existing and new markets, increase share of market and obtain competitive positioning in the industry.
• Champion strong cross-training and sharing of best practices across the Service Centers.
• Proactively manage capacity in the Service Center to successfully fulfill market demands. Generate capital equipment and personnel justifications as needed.
• Recruit, train, and mentor requisite personnel to support business objectives. Provide daily leadership to the service center team to include performance, hiring, termination, employee development and recognition. Actively foster a culture that promotes open communication, innovation and celebration when people make a difference. Create an environment where people have a sense of pride, loyalty and belonging.
• Act as a role model for leadership with Skyline.

• Provide a healthy and safe work environment. Plan, develop and implement policies and business goals in conjunction with IDC support functions and consistent with corporate business practices

Competencies

• Excellent leadership, interpersonal, organizational and time management skills.
• Strong operational expertise including lean manufacturing experience.
• Strong labor planning skills
• Proven warehouse management experience and improvement metrics
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Promotion of Team environments (across service centers)
• Ability to develop and maintain highly effective teams.
• Customer focused.
• Strong acumen in excel, power point and experience with SAP and Exhibit Pro are a plus. 

Minimum Education/Certification

• 4 year degree or equivalent experience.
• MBA a plus.

Minimum Experience

• 10 year’s professional business experience to include both operational and sales/marketing exposure.
• 5 years supervisory/management experience in an operational role.
• Knowledge of and/or experience with the trade show, convention or related industry a plus.
• Prior P&L responsibility.
• Knowledge of Quality Systems and ERP systems.
• Costing, forecasting, budgeting experience required.
• Union experience preferred.

Equipment Used: 

Computer

Physical Requirements and Working Conditions

Walking the Service Centers routinely is required.

Bending, lifting, standing for periods of time

Lifting up to 50lbs as needed

Sitting for periods of time

Ability to multitask in fast paced environments