Summary

This individual will work closely with the Service Center department Leads and Client Service as the gate keeper of material incoming to the Service Center. Main duties include tracking of Client New Assets, Intra-warehouse Transfers, Standard Stock Transfers, Client Asset Returns, Skyline Rental Returns and Client Excess. This individual will work towards improving Service Center incoming asset and equipment tracking ability by completing the day-to-day tasks. This position requires an advanced level knowledge of Skyline’s ordering and shipping programs.

Responsibilities 

Day-to-day point of contact providing internal and external assistance on incoming equipment and asset tracking. Monitor and follow-up on late shipments. And assist Client Service to modify outbound shipping if necessary.

• Client New Assets (Client orders, Skyline orders including 3rd party, DIY or Solutions)
• Intra-warehouse Transfers (ZZCOM) between the Headquarter and all Service Centers
• Standard Stock Transfers (Internal equipment movements)
• Client Asset Returns 
• Skyline Rental Returns
• Client Excess
• Assist Client Service and Sales with information gathering, assessing needs, and recommending changes for clients relating to incoming freight questions.
• Procures logistics for Asset Managed booths as back up if necessary
• Other duties as assigned

Competencies

• Customer Service Focus: Ability to build and maintain productive relationships with all internal customers; able to anticipate and respond quickly to requests; can ask for and act on customers’ feedback regarding service levels and needs.
• Communication: Able to listen effectively; respond clearly and directly, prepare clear, concise reports and records; use appropriate style, grammar, and tone in informational and formal business communications.
• Organizational Ability: Capability monitor and track incoming shipment activities according to priorities; can establish schedules, deadlines; able to coordinate resources toward fulfillment of desired objectives; capable of controlling and/or adapting to interruptions, changes, delays without losing efficiency or composure.
• Attention to detail/accuracy: Checks and verifies information in varies programs; pays attention to details; follows up with others to ensure accuracy.
• Commitment to Quality: Able to emphasize the need to deliver quality services; can define standards for quality and evaluate processes and services against those standards. 
• Working knowledge of ERP Systems and Microsoft Office

• Ability to read and understand warehouse / receiving paperwork
• Ability to work with multiple data bases
• Interaction with multiple departments. 

Minimum Education/Certification

• High School Diploma or equivalent.
• SAP knowledge a plus
• Exhibit Force knowledge a plus
• Shipwell knowledge a plus

Minimum Experience

• 1-2 years of logistic experiences or equivalent.
• Previous tradeshow industry and/or customer service experiences a plus.

About Skyline

Headquartered in Eagan, Minnesota, Skyline is a leading vertically integrated provider of displays, exhibits, and related services for trade shows and large corporate events. In addition to trade show booth design and build services, Skyline’s solution offerings include installation and dismantle, asset management, exhibit storage, rental and show services. Skyline is a recognized leader in the industry, with an exceptional reputation for quality, design, and service. For more information, please visit www.skyline.com