298 Customer Service Manager Jobs in Brooklyn, NY
Skywire Networks is Hiring a Customer Service Manager Near Brooklyn, NY
Key Responsibilities :
- Manage and lead the customer service team in Brooklyn as well as overseas resources to deliver outstanding service and support to our clients.
- Develop and implement customer service strategies to enhance customer satisfaction and retention.
- Monitor customer service metrics and KPIs to identify areas for improvement and implement corrective actions.
- Collaborate with cross-functional teams, including Sales, Operations, and Technical Support, to ensure a seamless customer experience.
- Handle escalated customer issues and complaints in a timely and professional manner.
- Develop and maintain strong relationships with key clients to understand their needs and requirements.
- Analyze customer feedback and data to identify trends, root causes, and insights that can drive improvements in our products and services.
- Train and mentor customer service representatives to ensure they have the knowledge and skills to effectively support our clients.
- Stay updated on industry trends and best practices in customer service to continuously improve our processes and standards.
- Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree preferred.
- Proven experience in customer service management, preferably in the telecommunications or technology industry.
- Strong leadership and management skills with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills with a customer-centric mindset.
- Analytical and problem-solving abilities with a focus on continuous improvement.
- Proficiency in CRM software (Salesforce) and other customer service tools.
- Ability to thrive in a fast-paced and dynamic environment.
Job Summary
Full Time
$95k-123k (estimate)
06/23/2024
07/07/2024
skywirenetworks.com
Montvale, NJ
25 - 50
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
