Duties & Responsibilities:

The responsibility to our guests:

• Clean rooms following Scarlett Hotel Group guidelines and certification within the allotted time you are given per room 

• While cleaning the room, you are our eyes for maintenance needs. If you see something that is broken or just doesn’t look right, write it down on your board. Everything should be in working order for our guests.

• Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice.

The responsibility to the team:

• Live the mission by being a good will ambassador inside and outside of work

• Promote teamwork and an enjoyable work environment 

• Complete you onboarding & training within 30 days which will include training on:

• 8 step stay over room cleaning method

• 10 step Check out room cleaning method

• Room brand standards: towels, wash cloths, linen, pillows, hangars, collateral, position of furniture, EIWO

• Daily shift flow, including but not limited to your board 

• Intro to railroad / project cleaning schedule

• Special project & railroad cleaning assignments 

• Emergency procedure training

• How to be effective when handling difficult guest issues as they arise 

• Use the L.E.A.R.N. method for handling guest issues

• Hours of hotel services, room locations & amenities

• Chemical Training and Blood borne Pathogen Training

• Clear communication between shifts and with fellow team members and team leaders is a necessity for our fellow team members to be set up for success. 

• Guest service issues or requests

• Cleanliness

• Maintenance 

• Special occasions

• Participate in daily preshift

• Keep a clean and organized cart

• Attend work on time as scheduled and adhere to attendance policy.

• Stock your cart at the end of the day so it the team member using it the next day is set up for success.

The responsibility to the hotel and yourself:

• Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership

• Always practice energy conservation

• Report all lost and found inquiries to the Housekeeping Department

• Follow proper key control procedures.

• Utilize Service Recovery/Defect Tracking processes

• Use personal protective equipment when necessary (gloves, goggles, etc.)

• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. 

• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift. 

• Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

• Must be able to lift, carry or otherwise move up to 15 lbs. regularly.

• Be willing to assist the laundry department as needed

• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.

• Be able to work by yourself

• Adhere to the work rules set forth in the team member handbook. 

• Perform other duties as assigned.

Job Evaluations will be based on:

• Guest services impact & overall housekeeping scores

• Team unity, attitude & cooperation

• Quality of Work and delivering results 

• Communication

• Attendance & dependability

• Judgment and problem solving skills

• Work planning & taking initiative

The hotel work environment:

• The hotel business operates 24 / 7 / 265. There is no guaranteed shift or schedules. There may be times that you will need to move to different shifts or different work areas to accommodate our guests. 

• This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.

• I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

• This is the bare minimum list responsibilities and is not meant to be an all-inclusive list. There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.