Overview:
We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.

Duties:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Process reservations, cancellations, and payment transactions
- Maintain a clean and organized front desk area
- Handle phone calls and direct them appropriately
- Assist with night audit duties as needed

Qualifications:
- Previous experience in a front desk or guest service role preferred
- Knowledge of hotel operations and hospitality industry practices
- Proficiency in phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Bilingual proficiency is a plus
- Strong guest relations skills with a focus on providing exceptional service
- Ability to maintain professionalism under pressure
- Understanding of hospitality management principles

This position offers an exciting opportunity to work in a dynamic hospitality environment. If you are passionate about delivering outstanding guest experiences, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed
• Weekends only

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Rochester, MN 55901 (Required)

Ability to Relocate:

• Rochester, MN 55901: Relocate before starting work (Required)

Work Location: In person