18 Help Desk Technician Jobs in Draper, UT
SlingShot Connections is Hiring a Help Desk Technician Near Draper, UT
Job Description
Responsibilities:
● Respond to client and employee technical support requests via phone, email, or in-person
● Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
● Escalate complex issues to senior technical staff as necessary
● Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
● Provide basic training and support to clients and employees on commonly used software applications
● Maintain accurate documentation of technical support requests and resolutions
● Collaborate with other technical staff to identify and implement process improvements
● Participate in after-hours on-call support rotation as required
Requirements:
● High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
● Proven experience in a technical support role
● Strong understanding of computer hardware and software, including operating systems and applications
● Familiarity with basic networking concepts and protocols
● Excellent communication skills, both written and verbal
● Strong problem-solving and analytical skills
● Ability to work independently and as part of a team
● Willingness to work flexible hours as needed, including evenings and weekends
● Customer service-oriented attitude
Physical Demands:
The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended
periods of time.
Job Summary
Full Time
$47k-58k (estimate)
06/26/2024
07/12/2024
slingshotconnections.com
SAN JOSE, CA
<25
2012
JAN SONNEMAN
<$5M
Business Services
Related Companies
About SlingShot Connections
Mission: Revolutionizing workforce and staffing solutions one connection at a time. Value: Be Revolutionary We commit to be fearless and find new and creative ways to provide solutions that meet the needs of our clients and candidates. Value: Make Connections Success is not only based on what you know but who you know. We commit to broadening our personal network at SlingShot Connections as well as connecting with our clients and candidates. We commit to identifying compatible talent to match our clients and associates for success. Value: Build a Legacy We commit to ensuring that our associate...s have opportunities to grow personally and in their career path. We commit to providing long-term solutions that facilitate client and candidate growth. We believe in a culture of mentorship and training for the next generation and future successes. We are in it for the long haul. As you grow, we grow
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The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
