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Assistant Service Manager
Sloan Security Group El Segundo, CA
$74k-97k (estimate)
Full Time 2 Weeks Ago
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Sloan Security Group is Hiring an Assistant Service Manager Near El Segundo, CA

Job Summary: 

The Assistant Service Manager is responsible for leading the service team and performing on-site installation, service, maintenance, warranty and repair for various security-related automated equipment. They will provide leadership, training, hiring, scheduling, pricing, safety leadership, billing and organization for the technician team. They will also provide customer relationship support, customer responsiveness, training and overall keeping our customers appraised of the situation of their equipment. They will also provide sales support and customer training on equipment operations and maintenance.

Essential Duties & Responsibilities: 

Promote training & growth among the team 
This position is safety-oriented and works independently on a case-by-case basis, working one-on-one with the customer to resolve a service interruption.
Service and maintenance on various vehicle barriers, operated bollards, operated gates, and other security-related equipment
Provide customer support and end-user equipment operations training 
Responsible for accurate data collection & entry/dispatch of service & maintenance orders 
Maintains all Service & Maintenance vendor entries and history 
Creates/logs/files/invoices/ purchase orders submitted for approval 
Prepares status reports and weekly calendar based on performance data for STS Manager 
Provide documentation summary with weekly invoice breakdown for management review 
Orders maintenance and equipment parts 
Respond quickly to customer inquiries, problems, and concerns 
Communicate and document all maintenance and repair items 
Utilize networking systems (IP address, computer networks, radio frequencies, IP Cameras, Access Control and radar systems) 
Send daily status reports to appropriate contractors, supervisors, and deployed security officer (DSO) 
Verify material, tool, and equipment needs, as necessary to jobs 
Support various departments on special projects 
Strive for excellence in Company safety and quality work standards. 
Oversee appropriate use and maintenance of tools, vehicle, and equipment
Complete tasks assigned by the general manager accurately and efficiently

Skillset:

Knowledge and skills in: 
High Voltage Electricity safety (Recognizing when to contact an electrician. This position will not work on high voltage electrical jobs unless possessing an electrician’s license.) 
Low Voltage Systems 
Sensor calibration 
Fiber-optics 
Programmable Logic Controls (PLCs) 
Mechanical and hydraulic systems 
Troubleshooting of vehicle barriers and gate systems 
Providing guidance to end-users for solving problems 
Safety practices when working with barriers 
Mechanical devices, electrical devices, and traffic patterns 
General construction processes 
Project logistics 
CCTV and Access Control Systems 
3-5 Years in the field experience with security and barrier systems
Certification with all major gate and security manufactures including industry automated equipment certifications. 
Strong verbal, written, and interpersonal communication skills with attention to detail and ability to multi-task 
Excellent organizational and time management skills 
Research, analysis, report development, and documentation skills
Analytical and assessment skills Mathematical and organizational skills 

Travel: 

Be available to travel up to 75% as necessary, including short-notice requirements 

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? 

Must have physical condition and stamina sufficient to prolonged periods of standing, assist in lifting, carrying and moving objects weighing up to 100 pounds, with hearing and eyesight acuity to detect machinery noises, read gauges, measurements and properly utilize equipment provided.? 
Shop conditions vary with the seasons and type of work being conducted. Must be willing and able to work in extreme temperatures (below freezing and in excess of100*F) and in dangerous/hazardous environments that are commonly encountered in this industry.?? 

EEO Policy: 

As an EEO/AA Employer we do not discriminate against any employee or applicant because of age, race, creed, color, religion, gender, sexual orientation, gender identity/expression, natural origin, veteran or disability status. Our policy is to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Job Summary

JOB TYPE

Full Time

SALARY

$74k-97k (estimate)

POST DATE

06/09/2024

EXPIRATION DATE

08/08/2024

WEBSITE

sloansg.com

HEADQUARTERS

Boise, ID

SIZE

50 - 100

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The job skills required for Assistant Service Manager include Scheduling, Leadership, Attention to Detail, Customer Support, Time Management, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Assistant Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Service Manager. You can explore the career advancement for an Assistant Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Assistant Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Service Manager job description and responsibilities

Manage and maintain computerized service requests to track service operations and close completed orders.

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Manage facility to achieve target revenue generation by maintaining service department efficiently.

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Monitor all service inquiries and procedures to ensure completion of all clients’ requirements.

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Responsible and accountable for service delivery, asset deployments, and respond to requests from customers by phone, e-mail, or chat.

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They are also responsible for tracking service operations, coaching and training staff members, and administering payroll.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Service Manager jobs

The necessary certifications that Assistant Service Managers must have to succeed are Automotive Sales Professional and Associate Service Executive (ASE).

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The type of business an assistant service manager works for will determine their exact tasks and responsibilities.

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To write an effective assistant service manager job description, begin by listing detailed duties, responsibilities and expectations.

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Resolve queries or complaints professionally, maintaining a polite manner at all times.

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Maintain a high number of service advocates due to ability to satisfy each desired need, building relationships and trust.

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Step 3: View the best colleges and universities for Assistant Service Manager.

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