The role of Operations Services Specialist is responsible for activating systems and processes to enhance the quality of our operations and profitability across all locations, corporate and franchise. This role will work cross-functionally with IT, Marketing, Field Operations, other business stakeholders, vendors, and franchisees to support field and support center implementations to drive efficiency and operations excellence within the Cans. The role will focus on administrative and maintenance of operational platforms from POS, BOS, Food Safety, and L&D. This role will report to the Sr. Director of Operations Services.

What You’ll Be Working On

• Supports the implementation of all restaurant systems and platforms and develops and implements guides to support the role out and long-term use
• Measures performance through the operations scorecard to provide support and direction on restaurant-level improvements in speed of service, accuracy, and guest sentiment
• Support the IT product roadmap for Operations initiatives - including planning, administrative support, stakeholder communication, and delivery
• Support the testing process to enhance restaurant execution and drive sales growth through new equipment, systems and/or processes
• Partner with our field operations team, department leaders, and vendors to drive traffic and efficiency to reach our sales and profitability goals
• Implementation focus in areas of digital, production management, Can operations, and partnerships
• Serve as a support center field operations consultant in areas of innovation, platform administration, L&D, marketing and supply chain
• Working cross-functionally to support LTO’s by means of updating POS, BOS, and other impacted platforms
• Work cross-functionally to align processes and support ongoing improvements to make them more efficient
• Ensure project teams have a proactive approach to delivery against commitments
• Serve as a leader and influence the organization in a manner to build better processes, systems and communications across all leadership, franchisees, and teams
• Facilitate communication to field staff and franchise partners regarding Operating Services updates
• Sustain a culture of continuous improvement of operational procedures, policies, and management practices to achieve organizational goals

What You’ll Need

• At least 1 year or equivalent experience in project management, implementing operations systems, preferably in the restaurant industry
• 4-wall operations experience
• Demonstrated experience translating product features and experiences into platform capabilities and requirements
• Ability to interdependently develop strategic and tactical plans
• Experience working with external vendors
• Analytical approach to problem-solving using both qualitative and quantitative data; natural curiosity and desire for continuous improvement.
• Experience with franchisees is a plus
• Strong writing skills with the ability to write manuals, SOP’s, and procedures in a clear and concise manner
• The ability to travel 15%

It is the policy of Smalls Sliders to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.