**Sales & Customer Service Representative**

* **Job Tracking ID**: 512565-796506

* **Job Location**: Tukwila, WA

* **Job Level**: Mid Career (2 years)

* **Level of Education**: 2 year degree

* **Job Type**: Full-Time/Regular

* **Date Updated**: November 02, 2021

* **Years of Experience**: 2 - 5 Years

* **Starting Date**: December 16, 2021

* **FLSA**: Yes

* **Travel Availability**: 10%

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**Job Description:**

**Position Description:**

The Sales & Customer Service Representative is responsible for both tactical and strategic business development of new forwarding (Import & Export) and Warehouse business. New customer development and maintenance of existing customers.

**Key Responsibilities and essential job functions include, but are not limited to the following:**

* Promote sales activities to build accounts base and increase revenue. Seek out and explore all revenue opportunities to increase profit margins while keeping costs under strict control.

* Explore and initiate opportunities for cost savings and maximizing efficiency and control.

* Work closely and build relationship with customers, vendors, domestic and oversea agents regarding import, export and warehouse services.

* Produce and examine all necessary paperwork for import, export, warehouse and customs regulations.

* Ensure a 100% level of compliance with any related government agencies such as local, US domestic and applicable foreign agencies, which have functions of enforcement or compliance responsibilities, related to importing and exporting.

* Manage import, export transactions, including all related activities for an assigned base of accounts.

* Prepare reports of transactions to facilitate billing of shippers and foreign carries. Other duties may be assigned.

* Timely preparation of rates and quotes for customers and overseas agents.

* Contact established and potential customers to introduce Nissins services and arrange shipments.

* Update export -import regulations constantly and share all necessary information with all other employees.

* Negotiates with customers, to resolve problems and arrive at mutual agreements.

* Any other duties, as assigned.

**Experience and Skills:**

**Qualifications**

* Minimum 2 years college or AA degree. BA/BS preferred.

* Bi-lingual (English and Japanese), preferred.

* Excellent Oral and Written Communication skills required.

* Manage complex situations professionally and in timely manner.

* Computer literate. Proficient in MS Office (Word, Excel, PowerPoint).

* Detailed oriented and able to prioritize and organize workload

* Assertive, self-motivated, sense of urgency.Demonstrates initiative and willingness to learn new things

* Work well as part of a team and individually

* Possess excellent customer service skills

**Additional Requirements**

* Must be able to work overtime and weekends.

* Must be able to travel occasionally and drive a car/vehicle. Must possess a valid Drivers License and appropriate insurance coverage.

* Must be able to lift 20 lbs.

**Job Benefits:**

**Nissin Benefits**

Nissin offers a robust benefits package for our employees. It includes health, dental, life, and AD&D, short term disability, along with voluntary long term disability, and 2 types of voluntary vision plans, additional voluntary life and AD&D, FSA (medical and dependent care), 401k, vacation, sick days, and pet insurance.