In the role of the Child Welfare Expert, the following services are required:

• Assistance in the preparation and facilitation of LEAN Events, business process mapping and requirements gathering.
• Assistance in developing project documents.
• Excellent communication, presentation, collaboration, writing and interpersonal skills.
• Demonstrated ability to work collaboratively to deliver business and technical value, including collaboration with community partners/agencies.
• Must be very organized, pro-active and self-directed. Must be able to perform with minimal supervision.
• Must have very strong abstract thinking and problem-solving skills.
• Provide guidance and training to agency staff as needed.
• Coordinates with the other project team members on issues dealing with matters that cross domains and have dependencies, and helps define, document and communicate with the entire team.
• Interface with the user(s) and sponsor(s) and other stakeholders in order to determine their (evolving) needs.
• Reviews documentation and collaborates with development group, Product Owners, System Teams, and stakeholders to ensure best overall documentation is always available.
• Generates products such as business cases, feature/requirement documents, user stories, acceptance criteria, lean notes, meeting notes, decisions, action items, risks, presentations, and training materials.
• Identifies business trends and needs utilizing real data and staff feedback.
• Constantly be on the lookout for ways to improve monitoring, Client issues and deliver better value to the customer.
• Communicates key insights and findings to team members.

5 Years' Experience in Child Welfare or related field
Product Owner and/or Product Manager certification a plus
Knowledge of Child Welfare mission, policy, practice, state agencies and community partners/service providers
Knowledge of agile development methodologies, including developing acceptance criteria
Knowledge of case management systems and modern web-based capabilities/applications
Knowledge of Business Process Mapping, requirements gathering and documentation processes
Experience in facilitating large groups for presentations, LEAN Events and trainings a plus
Experience in analyzing data to draw business-relevant conclusions