1 Cisco WebEx Contact Center Operations Engineer Job in Plainsboro, NJ
SORT BY
S
Cisco WebEx Contact Center Operations Engineer
$107k-129k (estimate)
Contractor | IT Outsourcing & Consulting
7 Days Ago
Smart IMS is Hiring a Cisco WebEx Contact Center Operations Engineer Near Plainsboro, NJ
Position Name: Cisco WebEx Contact Center Operations EngineerRole: Operation Engineerlocation: Plainsboro, NJ (Hybrid Role)FULL TIMEJob DescriptionWe are seeking a skilled Cisco WebEx Contact Center Engineer to join our dynamic team. As an expert in Cisco's WebEx Contact Center solutions, you will play a crucial role in deploying and managing day-today operations for our enterprise clients from our network operation center in USA. This position offers an exciting opportunity to work with cutting-edge technology in a collaborative and innovative
environment
Key Responsibilities
environment
Key Responsibilities
- Manage Day 2 Operations (Level 2, Level 3 Operations) around Cisco WebEx Contact Center solutions
- Lead the shift during business hours for all Contact Center and UC related issues
- Provide technical guidance and support Operations staff as part of Incident management process
- Excellent understanding of SIP and ability to troubleshoot issues using packet capture and step by step diagnostic of voice packets / Wireshark traces
- Configure and maintain end to end contact center features, including routing, reporting, and integration with other systems such as Client, PBX, CRM etc.
- Troubleshoot and resolve any technical issues related to the WebEx Contact Center platform.
- Bachelor's degree in computer science, Information Technology, or related field along with 5 Years of experience preferably in Service Provider and System Integration environment.
- Proven experience as a Cisco WebEx Contact Center operation support engineer or similar role, with a strong understanding of Cisco UCCE platforms.
- Expertise in designing and implementing complex Cisco WebEx Contact Center solutions, including IVR scripting, call routing, and integration with CRM systems.
- Hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and other related Cisco UC technologies.
- Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
- Excellent communication skills with the ability to articulate technical concepts to non-technical audiences.
- Cisco certifications (e.g.CCNP Collaboration) are preferred.
- Ability to work independently and as part of a team in a fast-paced environment.
- Expertise in independently configuring and managing complete AudioCodes applications Protocols experience required: SIP, RTP, RTCP, SDP, SRTP, H32X and MGCP
- Experience with network traffic tools (e.g. Wireshark, syslog viewer, Snooper,) required
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$107k-129k (estimate)
POST DATE
09/09/2024
EXPIRATION DATE
10/07/2024
WEBSITE
smartims.com
HEADQUARTERS
PLAINSBORO, NJ
SIZE
200 - 500
FOUNDED
1994
TYPE
Private
CEO
GAYATHRI RAO
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Smart IMS
Smart IMS is an Information Technology firm that provides infrastructure management, application development, maintenance and support services.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
