Location: 225 N 7th St Tfry, Kansas City, KS 66101

Pay: $20.00 per hour

Job type: Full Time

Schedule: Monday to Friday.

Who We Are

Through the years we’ve been involved with the Hispanic community by facilitating access to insurance service for personal and commercial lines. This has given us the opportunity to build a very solid network of insurance carriers allowing us to offer our clients rates and coverage options that remain unmatched.

Job Description

We are seeking a motivated and dynamic individual to join our team as a Full-Time Bilingual Insurance Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you.

This role requiring you to connect with our insurance customers. You will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products.

This is a full-time position, working between 35 to 40 hours a week in our office located in Kansas City, KS.

Responsibilities

· Learning and understanding company insurance products.

· Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.

· Develop individual based solutions on the requirements of the customer.

· Accessing customer accounts and policy schedules.

· Providing customers with detailed information about policies and products.

· Advise clients on insurance coverage options and their associated costs.

· Process applications, payments, and renewals.

· Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part.

Requirements

• Applicants must be bilingual in English and Spanish.
• Able to learn and navigate multiple computer software and databases.
• Experience with MS Office.
• Good written and verbal communication skills.
• Ability to successfully interact with a variety of people.
• Possess good analytical and problem-solving skills.
• Attention to details.
• Within 90 days be able to study and pass the insurance property and casualty test.

Education / Experience

• High School graduate or equivalent required.
• Prior related experience is a plus.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: No more than 40 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person