Hello Professionals,

We are looking for a Service Delivery Manager who is good in Cloud and ITIL at Bellevue, WA. Please find the below job description and apply for the job if you are interested.

Role: Service Delivery Manager (Cloud and ITIL)

Location: Bellevue, WA

Hiring mode: Long term Contract

Mandatory Skills: Cloud Services, ITIL Framework, Service Management, Incident Management

The opportunity:

· Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high-quality response.

· Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.

· Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.

· Foster positive work environment and build culture of automation & innovation to improve service delivery performance.

· Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.

· Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.

· Proactive identification of issues and risks, prepare strong mitigation/resolution plans.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

· Experience:10 years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.

· Strong multi-cloud (preferred AWS & Azure) and operations management skills.

· ITIL or similar certifications strongly preferred.

· Excellent communication, research, analytical, and documentation skills.

· Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.