In this role, you will be responsible for handling customer inquiries and resolving customer issues in a timely and professional manner. You will also assist customers with ordering, billing, and general product information. communication skills and a passion for providing outstanding customer service.

Responsibilities

• Serve as the first point of contact for customers, answering inquiries via phone, email, and live chat.
• Provide support to customers by accurately addressing their questions and concerns.
• Assist customers with placing orders and processing payments.
• Resolve any customer complaints or issues promptly and escalate as necessary.
• Keep accurate records of customer interactions and transactions.
• Collaborate with other team members to ensure customer needs are met.
• Stay up-to-date on product knowledge and industry trends to better serve customers.

Requirements

• High school diploma or equivalent.
• 1 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using CRM software and other customer service tools.
• Ability to work flexible hours, including evenings and weekends, as needed.