Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. Duties: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about our products and services to customers - Assist customers with placing orders, processing returns, and resolving any issues or concerns - Maintain customer records by updating account information and documenting interactions - Collaborate with other team members to ensure customer satisfaction - Follow company policies and procedures to ensure consistent service delivery - Meet or exceed performance targets, including call quality, productivity, and customer satisfaction metrics Experience: - Previous experience in a call center or customer service role is preferred - Strong communication skills, both verbal and written - Excellent problem-solving abilities and attention to detail - Proficient computer skills, including knowledge of Microsoft Office Suite - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Experience with data collection, administrative tasks, recruiting, supervising, volunteer management, addiction counseling, program development, education, public speaking, or project management is a plus Benefits: - Competitive salary - Comprehensive training program - Opportunities for career advancement within the company - Health insurance benefits package - Paid time off and holidays If you are a dedicated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team as a Call Center Representative!

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 2 years (Required)
• Customer support: 2 years (Required)
• Problem management: 2 years (Required)
• Call center: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person