2 Customer Support Representative Jobs in Harrison, MI
Smart Start is Hiring a Customer Support Representative Near Harrison, MI
Job Overview:
Smart Start is seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued customers.
Duties:
- Respond to customer inquiries and provide accurate information about products, services, and company policies
- Manage large amounts of inbound and outbound calls in a timely manner
- Process customer payments
- Maintain customer records and update account information as needed
- Conduct data entry tasks to input customer information into the system
- Communicate effectively with customers via phone, email
- Analyze customer feedback to identify trends and areas for improvement
- Build and maintain strong customer relationships
- Make outbound calls to follow up on customer inquiries or provide additional information
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
Skills:
- Strong customer service skills with the ability to handle challenging situations professionally
- Excellent verbal and written communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Experience with data entry and navigating computer systems
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy in handling customer information
If you are a dedicated individual who is passionate about providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Support Representative!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Experience:
- Call center: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Harrison Township, MI 48045: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Preschool & Daycare
$37k-47k (estimate)
03/25/2024
07/19/2024
smartstartinc.com
FARMINGTON, NM
50 - 100
1992
$50M - $200M
Preschool & Daycare
Related Companies
About Smart Start
Since December 1992, Smart Start has made an impact in the industry as the world leader of services and technologies that are Separating Drinking From Driving and Setting the Standard in Alcohol Monitoring Technology. Throughout the years, we have focused on Ignition Interlocks, building one of the largest, most successful programs in the world. With over a million clients to date and experience working in the U.S. and multiple countries, we provide a unique perspective on operating efficient, effective, service-driven Ignition Interlock and alcohol monitoring device programs. Smart Start is a...lso renowned for its customer service both to their clients and to the monitoring authorities who order the Interlock Devices and/or alcohol monitoring devices. Our products ease of use, our custom-designed software and the convenience of our service make Smart Start the preferred provider for clients. The professionalism, flexibility and responsiveness in addressing the requirements of each states monitoring authorities enhance Smart Starts visibility and influence within the industry. We are the only firm in the industry offering fully integrated Ignition Interlock services, encompassing manufacturing, installation, service, and comprehensive monitoring and reporting.
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The job skills required for Customer Support Representative include Customer Service, Call Center, Customer Support, Written Communication, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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