15 Desktop support Jobs in Beaumont, TX
smart techlink is Hiring a Desktop support Near Beaumont, TX
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Please review the job description and if you are interested. Please do share your updated resume and let me know on which location, you are comfortable for onsite role.
Role - Onsite Desktop Support
Location - Beaumont, TX / Ardmore, OK / Baytown, TX / Carlsbad, TX / Annandale, VA / Channahon, IL / Gregory, TX / Mont Belvieu, TX / Olathe, KS / Paulsboro, NJ / Kemmerer , Fontenelle WY / Tyler TX / Washington, WA / Midland, TX / Williston, ND (Onsite)
All above locaton is active for Desktop Support role.
Desired Skills - Inventory Management IT IS Service Desk Service Now
Job Description-
About the Customer A global energy leader ranked in top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas and renewable energy technologies.
Join us in serving this influential partner, where your talents shine. We're looking for passionate individuals to contribute to their mission.
Technical / Functional Skills-
Strong knowledge of desktop / laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Knowledge of Mac OS is preferred
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure on ticketing tools (Service Now)
Windows system administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
Understanding of active directory, networking
Hardware, operating system & software knowledge
Roles & Responsibilities-
Provides second-line investigation and diagnosis.
Resolves and closes incidents / service requests as per the procedures & allocated timelines
Logs relevant incident / service request details as per process in ITSM tool.
Communicates with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Complies with Quality Health Safety Environment (QHSE) and IT policies
Liaises with clients, IT support groups and 3rd party providers when necessary
Performs staging of PCs
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and / or VIP requests
Assists with Site Security Officer (SSO) on IT security issues and virus elimination
Creates / maintain documentation for scope of work
Special events coverage, meeting room & VCON & voice devices support
Centralized hardware and Spare part stocking and local site inventory management and asset management
Stock management
Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Hardware vendor coordination for Break fix
Imaging & provisioning of devices. Setup and build workstations
Update AMDB including hardware and software
PC and other devices - logistics management
Coordinate activities with third parties to resolve the IT issues or complete service requests
Follow standard operating procedures as documented in the knowledge management system.
Providing trainings / demo's when needed to end users
Onsite admin tasks e.g. backup, OS migration.
Onsite Operational support of Industrial mobility devices
Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
Asset Disposal
Coordinate with regional / global support groups for end-to-end request resolution and escalation.
Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
Operational support for non-network connected HBO AIO Printer / Scanner / Fax
Loading / Reloading of PCs with standard image for deployment of CME Kiosk Machines
Thanks & Regards
Alamgir Ansari Technical Recruiter
alamgir.a@smarttechlink.com www.smarttechlink.com
LinkedIn : www.linkedin.com / in / me-badshaah1
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Last updated : 2024-06-17
Job Summary
Full Time
$48k-60k (estimate)
06/19/2024
09/18/2024
The job skills required for Desktop support include Troubleshooting, IT Support, Service Desk, Active Directory, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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