As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and / or depot locations.

This is a journeyman position for the typical desk-side support technician. You will be directed by the Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk.

Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs / laptops, and installing and optimizing HW / SW networking products.

Responsibilities :

• Provides maintenance and support on legacy products Supports Core, and server products
• Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers, and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, servers, and client-approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

About SMARTECH and Associates, LP :

SMARTECH has been in business since 1993 and is a leader in delivering nationwide technology services and solutions to some of the country’s largest clients.

We meet the needs of our customers by providing a flexible and skilled workforce. We bring an ability to complete projects and maintain budgetary control over variable costs.

In addition to the United States corporate office, SMARTECH works with leading Fortune 500 companies and SMEs throughout the Asia-Pacific region and North America specializing in innovative technology systems and infrastructures.

When you partner with SMARTECH, you talk to real people that want you to succeed! We are a national leader in technology services and resolutions.

A fast growing international company!

Last updated : 2024-06-25