Job title: Customer Service Representative

Location: Baldwin Park, CA 91706

Duration: 06 Months

Shift: Regular

Position Summary:

· This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to OEM and/or repair sales, quotations and orders.

· Duties include, pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization.

Essential Duties and Responsibilities:

· Act as the primary interface between assigned customers and Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and business objectives.

· Purchase order review, order entry and maintenance and resolution of customer issues.

· Communicate with Sales and Operations personnel to ensure awareness of and alignment with goals and customer needs.

· Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation.

· Maintain files for quotes, orders, contracts and related customer documents.

· Interact individually with the sales team to identify and clarify information and research needs.

· Customer interfacing specifically as back up with internal requests if Sales team is on the road.

· Performs other related duties as assigned by responsible manager and/or business unit manager

· Education: High School diploma required

· College coursework in a related discipline preferred

· Experience: 3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.

· Prior contracts experience is preferred

· Qualifications: Proven team player who has demonstrated capabilities in the following areas: excellent communication, presentation, and interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization

· Attention to detail, accuracy is imperative

· Excellent oral and written communication skills

· Ability to be an effective team member and display initiative

· Looking for a hands-on individual with the ability to see the big picture

· Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment

· Must be able to manage a high volume of transactions and prioritize work to meet the growing demands of the business

· Ability to work well under pressure, multitask and meet deadlines

· Computer skills to include Word and Excel. PowerPoint

· Ability to handle confidential information in a discreet, professional manner

· Work hours must be flexible, and overtime will be required to meet the demands of the position

· Aerospace industry experience is a plus

· Must be able to proficiently write, read and speak English

· Must have the ability to clearly and concisely communicate in English with customers

· Direct Reports None

· Typical Working Conditions:

· (Describe environment including

· exposure to heat, cold, fumes,

· chemicals, etc.)

· Must be performed with or without reasonable accommodation.

· Regularly required to sit or stand, walk, bend and reach with hands and arms

· Regular use of hands/fingers for handling, holding, grasping and typing on a computer keyboard

· The employee must frequently lift and/or move up to 10 pounds

· Essential Physical Tasks: (List all physical tasks encountered in performing essential functions.)

· Must be performed with or without reasonable accommodation.

· Regularly required to sit or stand, walk, bend and reach with hands and arms

· Regular use of hands/fingers for handling, holding, grasping and typing on a computer keyboard

· The employee must frequently lift and/or move up to 10 pounds

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Job Type: Contract

Pay: $25.00 - $32.00 per hour

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Baldwin Park, CA 91706 (Preferred)

Ability to Relocate:

• Baldwin Park, CA 91706: Relocate before starting work (Required)

Work Location: In person