SmartThings is Hiring a Manager, System Administrator (Minneapolis, MN) Near Minneapolis, MN
Department: Behaviors, Execution and Foundation Employment Type: Full Time Location: Minneapolis, MN Reporting To: Angela Tan DescriptionWe're SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area. More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung's leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use. Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we're reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings! About The TeamSmartThings is seeking an experienced and highly skilled hands-on System Administrator Manager to join the team. As the manager, you will oversee the day-to-day operations of our IT personnel and the Cloud Administrator and ensure the smooth operation of our infrastructure. Key Responsibilities
Lead our small IT team, which includes local team members in our Minneapolis, MN office and Mountain View, CA office
Lead our Cloud Administrator
Engage and develop members of the team and team practices
Hands-on with IT tasks and cloud systems administration
Enable high availability for remote and onsite of client's computing and networking infrastructures as needed
Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
Work with internal customers at staff and management levels to understand technology needs, be responsive in finding solutions, and support their needs
Manage corporate tooling and compliance requests from our overseas research centers and corporate headquarters
Help diagnose and troubleshoot technical issues
Manage and track support internal support requests
Assist in preparing technical proposals, reports, and presentations
Develop and execute disaster procedures and maintain data backups
Lead the management of IT internal policies and work closely with our Information Security team to ensure our information systems are secure and compliant with corporate policies
Develop and maintain annual technology capital purchasing and operating budgets by collaborating with Finance team
Oversee/carry out special projects as needed
Oversee/carry out the installation, configuration, and maintenance of IT systems such as video conferencing, meeting rooms, teleconference equipment, and UPS
Support company-wide information technology initiatives with technology expertise. Lean on Automation when possible.
May be required to travel twice a year
Skills, Knowledge And ExpertiseInclusive Hiring PracticesIf your skills and experience are close to what we're looking for, we encourage you to apply. We know that abilities can be developed in many different ways, and some of the most educational paths have twists and turns. Diversity of thought creates the most creative teams, and we're passionate about adding new perspectives to the conversation at SmartThings. Even if you aren't certain you meet every requirement, we encourage you to apply! What You Bring On Day One (Required Qualifications)
Bachelor's Degree in Information Technology or similar field
5 years of experience working in IT operations
3 years of experience as a people manager
Experience with Cloud Service Providers (in SysAdmin capacity)
Experience with MDMs, On-prem network solutions, VPN
Experience in establishing IT practices that are a good fit for the work environment
Experience in managing IT assets' lifecycle (licenses, contracts, physical assets, etc.)
A strong can-do attitude and a teaching and learning mindset
Ability to thrive in a fast-paced and ambiguous environment
Hands-on experience in stepping in as needed
Great written and verbal communication skills
Willingness to work 3 days a week onsite at our Minneapolis office
Desired Skills
Experience working across time zones, geographies, languages, and cultures
Experience working in the IoT Industry
Familiar with ISO 27001, SOC2, and related industry standards
Strong experience in AWS, or Azure as a SysAdmin
SmartThings BenefitsWhy You'll Love Working at SmartThings
We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave).
Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O'Reilly.
Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.
Compensation for this role for a candidate based in Minneapolis is expected to be between $120,000 and $180,000. Additionally, this role is eligible for a 20% annual target bonus potential, depending on company and individual performance.