SMASHBURGER

Restaurant Manager

Our first Smashburger restaurant opened in 2007 with one singlenotion in mind; to serve a better burger ! Better burgers takesbetter service, support and teamwork.

That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.

We just build better . BetterBurgers. Better Teams. Better Experiences.

Better Benefits : Build a better experience work &lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *
• Paid time off vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, familyfriendly, team environment
• Employee Assistance Program
• Fast track for career opportunitiesand management experience
• Free uniform
• Eligibility based off of time inposition and average hours worked
• Referred employees mustbe manager level and in good standing & Referee must be employed withSmashburger at time of payout.

Bonus is paid in two distributions

Restaurant Manager Responsibilities

• Reporting to theRestaurant General Manager, our Restaurant Managers are the champions of betterburgers! In this role you will :
• Manage theperformance of multiple Shift Leaders (SL) and Employees
• Promote a fun andpositive work environment
• Manage theeffectiveness of people focused processes and systems
• Provide initialand ongoing training to all employees within the unit utilizing SmashConnect,LMS, and 4 step method of training, including the selection, development, andperformance management of employees
• Reward andrecognize employee performance that exceeds company standards
• Manage withintegrity the daily completion of operational check lists to include
• Line checks anduniform standards
• Opening / closingcheck lists
• Safe and depositlogs
• Manage FSCoperational standards daily
• Manage the guestexperience metrics (NPS and OSAT)
• Ensure all foodsafety standards are followed and in compliance with all local healthdepartments
• Exemplify guestservice on each shift of the day and communicates SIZZLE service standards tothe employees
• Manage thesuccessful onboarding and training for all new employees
• Support routinemanagement communication
• Follow andensures company cash policies to ensure minimal losses through theft orshortages
• Manage dailylabor
• Build schedulesbased on company forecast tool and allowed labor percentages. While reactingdaily to sales trends and reducing labor scheduled when needed
• Manage localstore marketing programs as assigned

Restaurant Manager Requirements

• 1-2 years ofManager experience in restaurants
• Flexible to worknights, weekends, and holidays
• FollowSmashburger uniform standards
• Ability to followall guidelines and procedures set forth by Smashburger, local, state, andfederal employment regulations
• Must successfullycomplete Smashburger training program
• Possess strongcommunication skills, both written and verbal, to effectively communicate withrestaurant management, front line employees and corporate support teams
• People managementskills to effectively select, assess, coach / counsel, develop, motivate, andlead restaurant teams
• Excellentattention to detail
• Proven timemanagement, consistency, and organizational skills
• Highly motivated,self-directed, and results driven
• Physical abilityto stand for extended periods of time and to move and lift boxes of food / supplies up to 50 lbs.
• Ability to workin high and low temperatures

Last updated : 2024-08-15