Job Title:

HelpDesk Support Coordinator

Location:

SMCP NORTH AMERICA HEADQUARTERS

44 WALL STREET, NEW YORK, NY

Compensation Range:

$27.00 - $29.00 per hour

Status:

Full-time, 40 hours - Overtime eligible

(Base hourly range annualizes at: $56,160-$60,320)

Who We Are

SMCP is a prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections. Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values. With a portfolio comprising four distinguished global brands—Sandro, Maje, Claudie Pierlot, and Fursac—our influence spans 46 countries and 1683 points of sale worldwide. Initially envisioning dressing Parisians, our brands have evolved to make this dream accessible to everyone. In North America alone, we boast 198 locations, ranging from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets. Complementing our physical presence, our eCommerce websites in the US and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe.

Visit our Global Company website at https://www.smcp.com/en/ to learn more.

What Sets Us Apart as an Employer in the Global Luxury Fashion Space?

At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars—Product, People, and Planet—our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB). Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture. Here at SMCP, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members. Our strong financial results are bolstering our appeal as an employer, marking 2021 as our "comeback" year. Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success. Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion.

Position Overview:

What you'll be Doing:

• Configure and prepare Windows desktops and laptops and administer user profiles.
• Configure and deploy Store specific applications, and devices.
• Resolve escalation issues related to desktops, laptops, printers, mobile devices, network configurations, email/productivity suites, end-user operating systems, general software/hardware installation, and a variety of in-house applications.
• Microsoft Windows environment administration and support.
• Monitor Network availability and performance.
• Analyze and recommend ways to improve the efficiency of service, creating internal and external documentation/procedures to help improve and maintain the quality and efficiency of service offered.
• Relationship management between North American Business Unit and various Group IT teams, assisting in remediation and escalation of issues.
• Supports infrastructure upgrades and improvement plans to meet the changing business needs.
• Serve as L2-L3 support as tickets are escalated from the Helpdesk.
• Ensure the resolution of all company assets are maintained responsibility.
• Assist with the sourcing and procurement of equipment for the NA Business Unit

Who You Are:

• Minimum of 2 years of related experience.
• Strong Windows Administration and PC technician skills.
• Prior retail experience (POS, Payment Terminals) is required.
• Experience in Fortinet and Meraki environments.
• Experience with Cloud Services such Office 365 and SharePoint, MDM tools such as AirWatch, as well as remote desktop support tools like Bomgar.
• Good understanding of AD, DNS, DHCP, Wireless Networks, Audio-Video systems
• Familiar with industry standards around IT Security
• Able to implement and support multiple applications as well as integration between applications.

What We'll offer you in Return:

• Health, dental and vision insurance
• Voluntary insurance coverage including Pet benefits
• Generous Paid Time Off
• Summer Fridays
• Parental leave policy (non-birthing parents included)
• Retirement savings plan (401k) with Company match
• 4 fully remote workdays/week
• Generous retail discount
• Hybrid work schedule - 3 days onsite in our Financial District HQ