1 Patient Services Specialist Job in Home, MI
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Smile Brands is Hiring a Patient Services Specialist Near Home, MI
Schedule (days/hours) Monday - Friday
Responsibilities
- Deliver excellent communication and customer service when interacting with dental offices, management, team members and patients.
- Follow telephone scripting and professional email etiquette when assisting customers or offices.
- Answer inquiries about a patient dental bill to discuss services performance.
- Have the ability to read an explanation of benefits.
- Identify account discrepancies (posting errors, incorrect adjustments, insurance billing errors, etc.) and forward the appropriate resource for solutions and corrections.
- Partner with other departments to ensure account balances are accurate and refunds are issued when necessary.
- Resolve escalated patient complaints regarding balances by conducting research and providing thoughtful resolutions. Be an advocate for the patient.
- Initiates calls and/or correspondence with patients to inquire and collect delinquent balances or make payment arrangements.
- Use negotiating skills to collect payments or set up a payment arrangements with patients.
- Assist with patient accounts qualifying to be assigned to an outside collection agency.
- Meet productivity and collection goals, established by management.
- Be compliant with collection rules and department policies and procedure.
- Handle incoming mail and distribute appropriately.
- Post payments and adjustments with accuracy. This may include epayments, checks, credit cards, write-offs, bad debt adjustments, etc.
- Itemizes and verifies past due patient accounts.
- Prepares and mails collections letters to patients.
- Assist with legacy and closed offices when assigned.
- Works with a sense of urgency to ensure all eligible accounts are assigned to third party collection agencies.
- Participate and collaborate team meetings to build team morale and improve performing results.
- Alerts management of any concerns as it relates to, but not limited to: account details, treating office practices, department and company practices, department processes.
- Ensures compliance with established company and department policies and procedures.
- 2 years of experience in related field
- Negotiation/sales experience
- Experience with a high volume of calls
- Advanced data entry experience, 10-key touch and can type 35WPM
- Computer proficiency in Microsoft applications
- Attention to detail and ability to complete tasks with a high degree of accuracy
- Ability to communicate effectively with internal and external customers
- Analytical skills and high attention to detail
- Bilingual in English and Spanish
- Experience working in Dental front office or back office
AboutBenefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com
Job Summary
Full Time
Ambulatory Healthcare Services
$37k-45k (estimate)
06/24/2024
06/24/2024
smilebrands.com
ORLANDO, FL
3,000 - 7,500
1998
DIANA ROBERTSON
$200M - $500M
Ambulatory Healthcare Services
Related Companies
About Smile Brands
Smile Brands Inc. is one of the largest dental service organizations in the United States. We provide comprehensive business support services to our affiliated dental groups throughout the nation, so dentists can spend more time caring for their patients and less time on the administrative, marketing and financial aspects of operating a practice. At Smile Brands which includes the Bright Now! Dental, Castle Dental, Monarch Dental, Newport Dental, A+ Dental Care, OneSmile Dental, and Johnson Family Dental brands every employee and affiliated dental provider shares a common vision: Delivering ...Smiles for Everyone!
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The job skills required for Patient Services Specialist include Customer Service, Billing, Communication Skills, Data Entry, Front Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Specialist positions, which can be used as a reference in future career path planning. As a Patient Services Specialist, it can be promoted into senior positions as a Business Office Supervisor- Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Specialist. You can explore the career advancement for a Patient Services Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Specialist jobs
Knowledge of patient registration procedures and documentation.
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Step 3: View the best colleges and universities for Patient Services Specialist.
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