Smith Brothers Insurance LLC is Hiring a Technical Insurance Trainer Near Glastonbury, CT
DescriptionAt Smith Brothers Insurance, our team members deliver on our big purpose of Helping Others. We are looking for a Trainer to join our team to implement training programs for our Emerging Insurance Professional Program and create long-term career plans within our agency. You will build collaborative relationships with leaders across the organization and work in conjunction with learning and development, operations, and our governance team. If you have a strong knowledge of insurance coverages, products, and procedures, and have a passion for teaching and sharing your knowledge and wisdom to help our emerging professionals launch their insurance careers, we would love to hear from you. At Smith Brothers you can expect to work alongside a team of professionals who seek to consistently deliver our Be Sure brand promise, have a great place to work, and build a sustainably relevant company. Our big purpose is Helping Others, and we start by ensuring all our team members understand our vision and appreciate the vital role they play in making our plan a reality. Ultimately, our ideal candidate will believe in Smith Brothers' purpose, values, and standards, and be willing to work collaboratively with their teammates to drive value to all our stakeholders. Primary Job Responsibilities
Implement and monitor specific training programs related to multi-disciplined insurance coverages, products, and system processes (commercial, personal, employee benefits, etc.)
Evaluate the needs of the Emerging Insurance Professionals training programs and plan accordingly
Provide input and continuously improve training opportunities
Create training materials and develop multimedia visual aids and presentations
Create testing and evaluation processes
Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops, including use of outside education and training resources (carriers, etc.)
Responsible to thoroughly track training progression, comprehension, and overall development of team members within EIPP
Monitor and distribute work to team members in EIPP
Mentor team members in EIPP
Provide feedback of team members in EIPP on their development and performance to Agency Resource Manager
Build relationships with carrier learning partners to make recommendations and provide feedback about carrier training and development programs
Assist in implementing and updating system processes and procedures in order to ensure excellent delivery of service to clients
May participate in the interviewing and selection of candidates for the insurance training program
Support Agency Resource Manager on work as assigned
Assists management in planning of Emerging Insurance Professional Program objectives
Work on projects and other work as assigned
Participate in internal learning and development sessions
Maintain confidentiality of client and company information and adhere to all personal and financial data privacy protocols
Follow department and company defined processes, procedures, and workflows, within specified timelines, to drive consistency and efficiency, with a focus on client experience
Support and demonstrate the core values of our agency: trust, respect, creativity, and fun ? Support and live our Be Sure Service Standards, Helping Others Culture, and Quality Program
Desired Skills
Demonstrated knowledge of commercial insurance service and products with the ability to teach, develop, and mentor multiple team members simultaneously to successfully move through the training curriculum
Ability to supervise team members and work collaboratively with managers across the company
Ability to make independent decisions, research/analyze problems, and develop solutions to provide outstanding client experience and support our team goals
Effective listening and communication skills to uncover client needs, candidate needs, and work towards win/win
Excellent consultative, presentation, facilitation, influencing, and communication skills
Comfortable and effective communicating with stakeholders at all levels
Strong organizational skills and attention to detail
Ability to learn and utilize agency management system
Ability to work collaboratively and effectively with team to build trust and enhance team productivity and performance
Ability to plan, organize, and prioritize time and competing priorities to reach objectives and meet deadlines
Desire and ability to work independently and collaboratively in a fast-paced and growing organization
Ability to adjust to shifting priorities
Flexibility to take on additional responsibilities and projects as needed
Strong work ethic and demonstrated resilience and grit to overcome hurdles
Qualifications
3 plus years of experience in related commercial lines broker client facing service and knowledge of employee benefits and personal lines preferred
Advanced knowledge of MS Office and agency management systems
Ability to maintain confidential information
Previous experience working in a team environment and establishing positive working relationships
Commitment to continuous process improvement and team development
High School Diploma required, College Degree preferred
General Working Conditions
Fast paced office environment
Ability to view computer monitors for extended periods of time
Why Smith Brothers InsuranceWe are a team of professionals who seek to consistently deliver our Be Sure brand promise, contribute to our organization being a great place to work and working together to be a sustainably relevant company. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services. At Smith Brothers, we are sure in our ability to do the right thing, the right way. When you work with Smith Brothers you can be sure our core values, collaborative culture, and expertise will reinforce your decision to partner with us. Our standard of excellence is the internal foundation for treating everyone based on our core values of trust, respect, creativity, and fun - leading to individual fulfillment through group achievement. Smith Brothers Insurance LLC offers competitive salaries and comprehensive benefits and programs including Health, Dental, Vision, Short and Long-term Disability, Life, Long Term Care and 401K with employer match, employee assistance program, licensing and continuing education reimbursement, travel and expense allowance, internal & external meetings, and learning and development opportunities. For more information about our company please visit us at: www.smithbrothersusa.com EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.