16 Assistant General Manager Jobs in Wellesley, MA
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Qdoba Restaurants and Modern Market Eatery
Wellesley, MA | Full Time
$87k-118k (estimate)
11 Months Ago
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Qdoba Restaurants and Modern Market Eatery
Wellesley, MA | Full Time
$83k-103k (estimate)
11 Months Ago
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Assistant General Manager
$132k-152k (estimate)
Other | Restaurants & Catering Services
2 Days Ago
Smith & Wollensky Restaurant Group is Hiring an Assistant General Manager Near Wellesley, MA
General SummaryResponsible for regularly managing and directing the work of a FOH service department which includes the following: hiring, scheduling; assigning and directing work; training, coaching, counseling, and disciplining; conducting regular meetings and ensuring proper education and certification for staff; conducts performance reviews for staff; resolves employee complaints; decides upon termination and other discipline of team members in the department; and, if bar is the department, is responsible for inventory, variances, and ordering with respect to the bar department.
Duties & Responsibilities
Duties & Responsibilities
- In the absence of the General Manager, the AGM is responsible for managing and directing the work of all FOH departments including Restaurant Managers
- Responsible for exercising discretion and independent judgment with respect to the FOH department that directly reports to the AGM as well, as needed, other departments, as assigned, including interpreting, implementing and enforcing management policies and operating practices, controlling labor costs, carrying out major assignments in conduct of operations, and investigating and resolving matters of significance to management, and representing the Company in complaints, disputes and other grievances.
- Assists in building sales by utilizing strategy implemented by General Manager and Company.
- Assures that all Company and restaurant specific policies and procedures are adhered to on a regular basis (e.g., Food Safety, Sanitation, Allergy, Responsible Alcohol Service, OSHA-related, Employee Handbook).
- Performs job functions of other management personnel in their absence and/or in addition to them.
- Addresses guest complaints and overall guest satisfaction issues promptly and professionally by taking appropriate action.
- Utilizes all Company business systems effectively (e.g., POS, HIS, Hiring/Selection, Scheduling, inventory, and Labor Management Systems)
- AGM assigns, directs, reviews, and approves work of the service department that directly reports to him/her and other FOH team members while working in the restaurant.
- AGM determines appropriate staffing levels for each shift based on business needs and places employees on meal periods/breaks and make cuts (allows employees to leave early) as appropriate.
- In addition to having direct decision-making authority to manage and direct the work of the FOH service department assigned to AGM, including hiring, disciplining, and terminating team members, the AGM participates in interviewing/selecting other team members and makes hiring recommendations.
- Completes and conducts performance appraisals for direct reports as well as other FOH team members as directed by the GM.
- Disciplines other FOH team members.
- Authorizes and assigns overtime.
- Exercises discretion and independent judgment with respect to decisions involving the management and operations of the FOH service department assigned and other areas as assigned.
- Leadership qualities including, but not limited to good listening skills; the ability to motivate others; respect for and tolerance of others; the ability to communicate pleasantly and effectively with guests, vendors, team members, management and company personnel good judgement, the ability to make independent decisions without constant direction from others, and to solve problems as they arise within the workplace.
- Excellent guest service skills
- Hospitality degree preferred; high school diploma required.
- Prior work experience in a restaurant or hospitality position required.
- ServSafe Food and Alcohol Certification required.
- Restaurants generally open 7 days a week; 365 days per year.
- Must have ability to exert fast-paced mobility for entire shift.
- Must have a good sense of balance, be able to lift, bend, kneel, stoop, and wipe.
- Must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds.
- Must be able to navigate stairs.
- Position involves repetitive hand and wrist motion.
- Must be able to interact verbally and listen attentively to guests, co-workers, and supervisors.
- Significant working time spent on the dining room floor interacting with guests and employees.
- This position is a full-time position.
- This is a management/supervisory position and subject to transfer to other locations.
Job Summary
JOB TYPE
Other
INDUSTRY
Restaurants & Catering Services
SALARY
$132k-152k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/14/2024
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