Location : Location

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Job Reference : DETECTIONNA01511

Job Type : Full Time

Job Function : Field Service Technician

About Us : As a level one Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist their peers.

Possesses solid communication skills, both oral and written. Demonstrates good electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Ability to read and follow electrical / mechanical schematics to assist in isolating fault to root cause component / assembly.

Cross trains on products serviced in the field, and displays basic proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines.

Willingness to work on special projects, some of high visibility, as assigned.

Job Description :

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product / equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings.
• Possesses basic technical knowledge on the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

POSITION REQUIREMENTS :

Education / Training : Associate’s Degree / Related Trade Certification (electrical, electronic, mechanical) / Military Training (electrical, mechanical, electronics).

Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role).

Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience : Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge / Skills : Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.

Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Background : This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

PHYSICAL / MENTAL REQUIREMENTS :

• Possess excellent organizational, communication, interpersonal skills with the ability to multi-task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.
• Must be able to lift / carry 80 lbs.
• Must be able to push / pull 200 lbs.
• Must be able to move / manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.

around dangerous industrial equipment.

WORK ENVIRONMENT :

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

Salary & Benefits : The base compensation range for this role is $64,000-76,000. You may be eligible for additional compensation through overtime and on-call pay.

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

Application Process : Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Last updated : 2024-09-01