Job Details
Level
Experienced
Job Location
Smokey Point Behavioral Hospital - Marysville, WA
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$21.00 - $25.00 Hourly
Job Shift
Day
Job Category
Admin - Clerical
Position Summary
JOIN OUR TEAM AS A PI COORDINATOR & PATIENT ADVOCATE!
Smokey Point Behavioral Hospital (SPBH ) is a behavioral hospital that offers a full continuum of care including inpatient and outpatient psychiatric services and a wide range of specialized, evidence-based programs to all patients, regardless of ability to pay. We are dedicated to creating a therapeutic healing environment, in which patients and care givers feel comfortable and grow. As the Performance Improvement (PI) Coordinator and Patient Advocate you will assists the Director of Performance and Risk Management, leadership, medical staff and PI Committee in carrying out and implementing a comprehensive and integrated program

• Supporting performance improvement activities on a daily basis and assure that action is taken as needed and as authorized by organization policies and procedures.
• Receiving and reviewing department/service performance measures and documentation to evaluate performance improvement activities and coordinate reports of findings on daily, monthly and annual basis to the Director of PI as directed.
• Maintain records of the performance improvement performance measures and statistical tools used to describe studies performed or methodology.
• Contact any patient requesting patient advocate with-in the first working day of request.
• Contacts any individual filing a patient grievance with-in the first working day following the receipt of the grievance.
• Follows the patient grievance process ensuring the investigation of the grievance, ensuring appropriate actions are taken, documenting actions and informing the patient/ representatives of results of investigation and actions taken.

Your Experience Matters What we're looking for:

• Education: Bachelor's degree or equivalent in Nursing, masters in social work or counseling preferred.
• Experience: 1-2 years' experience in a healthcare or behavioral health setting involving quality improvement preferred.
• Additional Skill Requirements: Computers skills involving knowledge of Excel spreadsheets, and business writing.

Your Care Matters What we provide for our team:

• 401(k) matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site one free meal per day
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our northstar and yours, anchoring our collective purpose and aspirations

Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Smokey Point Behavioral Hospital.
Compensation:
This is a full-time role and the expected compensation range is $21 - $25. We're eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our PI Coordinator & Patient Advocate!
Qualifications
Get to know us Outstanding Care, Compassionate People, Unparalleled Service
Welcome to Smokey Point Behavioral Hospital (SPBH), a premier healthcare provider in Marysville, WA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Marysville, WA, SPBH offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.
At SPBH, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals.
Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Smokey Point Behavioral Hospital.
To learn more about SPBH, visit us at: https://www.smokeypointbehavioralhospital.com/
TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.
I ndividuals M aintaining P ositive A ttitude and C ommitment T o S ervice
At Smokey Point Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.