• Focus on achieving minimal breakdowns and efficient maintenance costs, adhering to budget guidelines for expenses, labor, and maintenance goals.

• Direct and oversee daily operations of a maintenance technical team including, but not limited to, all guest rooms, buildings, activities, waterpark and grounds maintenance.

• Follow all safety procedures and actively participates in safety training. Ensures compliance through safety system ownership.

• Maintain safe and efficient use of equipment, tools, and person; reports any injury, accident, or unsafe condition to supervisor immediately.

• Maintain records and documentation related to repairs made.

• Coordinate planned corrective, preventive and predictive maintenance activities through the maintenance and operation teams.

• Communicate with property GM’s in regard to projects, scheduling, inventory, ordering, billing, emergency maintenance issues, guest impact items, and team members’ performance.

• Work with local health department, fire inspector, and other state or local agencies to maintain compliance for SMR.

• Manage outside contractors and subcontractors, vendors and other trade companies who may have contracts for SMR building, grounds, and infrastructure maintenance.

• Responsible for maintenance of Company vehicles and equipment i.e., oil change times, etc.

• To obtain and ensure security of all company equipment, tools, and vehicles.

• Provide maintenance team members with resources they need to do the job.

• Train and transition to electronic files where applicable to my responsibilities.

• Develop weekly electronic work schedules for review and approval to effectively manage and support daily resort operations.

• Ensure work schedules are in compliance: SMR, State, and FLSA federal guidelines.

• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.

• Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.

• Knowledge and ability to comply with all company operating policies and procedures.

• Perform other incidental and related duties as required and/or assigned.

• Management reserves the right to change, remove or add to these duties as necessary.

• To develop, administer, monitor and evaluate training objectives for SMR.

• Train and monitor maintenance team members for compliance with required waterpark and pool maintenance.

• Receive and review requests for maintenance, prioritize maintenance activities, and delegate assignments to the team based on urgency and availability of resources.

• Create two-way communication with team members by providing regular feedback and immediate instruction when necessary.

• Address team member issues promptly and professionally in a manner that is consistent with SMR core values.

• Conduct regular and meaningful performance reviews in such a manner that promotes open two-way communication.

• Be a coach for SMR’s most valuable resources – its team members.

• Create a positive atmosphere in which team members are willing and able to maximize their potential.

• Recognize performance achievements and celebrate team successes.

• Responsible for team member engagement and resolving workplace conflict.

• No team member will pose a direct threat to the health/safety of self or others.

• Maintain and assist to achieve the highest level of cleanliness, maintenance, and care throughout SMR grounds, pool areas, activity areas, common areas, back of house areas, and guest rooms.

• Align with SMR promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.

• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

• High standard for accuracy in all aspects of the job and other project assignments.

• Inspect building and grounds regularly to identify current and potential maintenance needs.

• Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.

• Coordinate planned corrective, preventive and predictive maintenance activities through the maintenance and operation teams, to ensure maintenance targets and goals are achieved by SMR.

• Identify and capture opportunities for improvement in equipment maintainability and reliability.

• Manage maintenance services to achieve SMR standards, positive constructive feedback and the cultivation of team member relations.

• Consistently coach and inspect to ensure that all standards for cleanliness and timeliness goals are achieved by Housekeeping Team Members.

• Assist the corporate Director of Operations and property GM to successfully deal with performance issues, including the administration of conduct for progressive disciplinary measures up to and including termination.

• Actively participate in SMR leadership training classes for continuous investment in hospitality and leadership expertise.

• Maintain strict confidentiality and excellent judgment regarding privileged information.

• Ensure my work areas are safe, organized and maintained.

Benefits:

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $12 per week
• Paid Time Off
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts