Description
Chick-fil-A Pines and 160th is seeking an enthusiastic Front of House Team Leader to help oversee and enhance the guest service and dining experience during designated shifts. As a Front of House Team Leader, you will play a key role in ensuring exceptional customer service, order accuracy, and overall front-of-house efficiency.
Key Responsibilities:
1. Guest Service:
- Lead and inspire the front-of-house team to provide outstanding customer service, ensuring guests have a positive dining experience.
- Address guest concerns or issues promptly and professionally.
2. Team Supervision and Training:
- Assist in training, coaching, and mentoring front-of-house staff to deliver top-notch service.
- Coordinate staff scheduling to ensure adequate coverage during peak hours.
3. Order Accuracy and Efficiency:
- Collaborate with the kitchen team to ensure accurate and efficient order preparation and delivery.
- Implement strategies to reduce wait times, enhance throughput, and streamline the ordering process.
4. Quality Assurance and Cleanliness:
- Oversee the cleanliness and organization of the dining area, service stations, and drive-thru.
- Perform regular quality checks to maintain Chick-fil-A's high service and cleanliness standards.
5. Shift Coordination:
- Coordinate with Back of House Team Leaders and other team members to ensure a harmonious and efficient operation.
- Troubleshoot and resolve any operational issues that may arise during the shift.
6. Guest Feedback:
- Gather and respond to guest feedback to make real-time improvements in service and operations.
Qualifications:
- Previous experience in front-of-house or customer service roles is preferred.
- Strong leadership skills with the ability to motivate and guide a team.
- Exceptional interpersonal and communication skills.
- Ability to thrive in a fast-paced, high-pressure environment.
Benefits:
- 3 day work week
- Closed Sundays
- Competitive salary and performance-based incentives.
- Opportunities for professional development and advancement within Chick-fil-A.
- Free meals while working
- Free Financial Peace University
- Scholarship Opportunities
If you are passionate about delivering exceptional customer service and leading a dynamic front-of-house team, we invite you to apply for the Front of House Shift Leader position at Chick-fil-A Pines and 160th. Join us in our mission to provide unforgettable guest experiences.
Company Information
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.