12 Customer Service Representative Jobs in Grimes, IA
Snelling Staffing Services is Hiring a Customer Service Representative Near Grimes, IA
Essential Job Duties and Responsibilities:
- Maintains extensive knowledge of programs and services to provide information, assist in troubleshooting and resolve escalated or difficult issues regarding customer complaints.
- Facilitate customer interactions via phone and web-based channels
- Build rapport
- Maintain customer database
- Researches and resolves customer care inquiries and complaints as they are escalated from staff.
- Communicates issues and/or opportunities then make recommendations to implement solutions accordingly
- Foster a positive customer experience at the jobsite
- Provide back up coverage for the Customer Service/Office Assistant and Customer Care at other locations as needed
- High school diploma or equivalent
- 2-3 years related experience
- Advanced computer and strong communication skills
- Competencies in Microsoft office(Word, Excel, Power point, etc.)
- Advising supervisor of significant problems encountered in day to day operations
- Valid driver's license
- Experience with customer relationship management systems preferred
- Regularly required to talk or hear
- Frequently using hands or fingers
- Handle or feel objects, tools or controls
- Occasionally required to stand, walk, sit, reach and lift up to 25lbs. with hands and arms
- Vision abilities including close, distance and ability to adjust focus
Grimes, Iowa 50111
PAY
$16 per hour
Job Summary
Full Time
$35k-43k (estimate)
06/22/2024
07/07/2024
snelling.com
DALLAS, TX
1,000 - 3,000
1951
Private
LEE ELKINSON
$10M - $50M
Business Services
Related Companies
About Snelling Staffing Services
Snelling is a workforce solutions provider serving temporary, contract and direct-hire staffing needs.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
